Take the phones off the counter.
Rivvi is a HIPAA-grade intelligence that handles the calls your pharmacists shouldn't: ready-for-pickup nudges, refills-due reminders, adherence check-ins, and every inbound question, all inside TCPA rules, so your team stays at the bench.
- HIPAA BAA included
- SOC 2 Type II
- Live in about 10 minutes
- BAA signed at signup
- PHI never trains third-party models
- TCPA opt-out on every path
Every program your pharmacy runs, one agent
Start with the one that's bleeding you today. Add the rest whenever you're ready, on the same system, no rebuild.
Ready & refills-due
Voice and text the moment a script is filled or coming due, so patients pick up faster and nothing ages on the shelf.
MTM & CMR outreach
Find the Part D patients eligible for a Comprehensive Medication Review, explain the benefit in plain language, and book the pharmacist session.
Medicare plan reviews
Reach Medicare-eligible patients during AEP to review plans, explain options, and schedule a consult with your benefit advisor.
Vaccine outreach
Reach patients due for flu, COVID, shingles, or pneumonia by age and risk, and book them straight into your schedule.
MedSync & date alignment
Align refill dates across every active prescription so patients pick everything up on one trip: fewer gaps, less counter churn.
The 24/7 pharmacy line
Every inbound call answered, day or night: 'is my script ready,' refills, transfers, hours, and insurance. The always-on line beneath every outbound program above.
Running across all of it: consent, HIPAA, and TCPA handling that's been in production for years, and opt-out honored on every path.
Healthcare teams already running on Rivvi
One agent, wired into the systems you already run
Not another dashboard to check. Rivvi reads and writes where your team already works, has the conversation, and logs the outcome back.
Your systems
Your CRMHubSpot, Salesforce
EHR & pharmacywhere the chart lives
Power BI& reporting
Microsoft Teamsoutcomes posted
one agentWhat Rivvi does
Connects with your own credentials. Nothing re-keyed, nothing re-hosted.
- HubSpot
- Salesforce
- Power BI
- Microsoft Teams
Tableau
Looker
Snowflake
Slack
LeadingReach
Veeva
- Voice · SMS · Web
- Spanish + 30 languages
- HIPAA-eligible
- TCPA compliant
It runs inside the systems your team already uses
Not just another line patients can reach. Rivvi acts inside your stack and gives your team fewer places to look.
Every outcome writes itself back
Rivvi logs each contact, booking, and note into your system of record automatically, so your team sees it where they already look, and nobody re-keys a thing.
Reports on demand, in plain language
Ask "how did this week go?" and get conversions, live-answer rate, opt-outs, and cost per booked visit, right from the workspace. No export, no BI ticket.
Only what needs a human, routed to one
Rivvi clears the repetitive volume and surfaces the calls that need a person, posted to Microsoft Teams as they happen, so nothing sits waiting in a queue.
Every call the counter can't take
The same intelligence works the inbound line, the refill list, your website, and your pharmacy system. You configure it once.
- Inbound
Stop answering 'is my script ready'
Refill status, pickup, transfers, hours, and insurance handled on every call, so your pharmacists stay at the bench instead of on hold. The calls that need a person get routed; the rest are done.
- Outbound
Refills and pickups that chase themselves
Voice and text the moment a script is filled or coming due, plus real adherence check-ins on chronic meds: a conversation, not a robocall. Set it once; it works the list inside TCPA rules, opt-out honored.
- Web
A refill line on your pharmacy site
One snippet answers medication questions in your voice, takes refill requests, captures consent, and hands the counter a ready-to-fill order.
- Connect
Reads and writes your pharmacy system
Connect your dispensing or CRM system with your own credentials. The agent pulls the fill queue and writes every contact and outcome back where your techs work, and flags the moments that matter to Microsoft Teams.
Real teams, real numbers
Not a pilot deck. Every number below is from live production, on real patient panels.
- 2M+
- interactions
- 500K+
- patients
- 40K+
- conversations a month
- 8
- countries live
Across every Rivvi customer. Figures as of August 2026.
- Southeast Medical Group104,000+patients
reached live across a multi-practice panel · 0.45% opt-out
- MassiveBio17,912oncologist-confirmed matches
live at national scale across 8 countries
- Good Day Pharmacy2,287calls in days
5 staff, zero extra hires · 2 to 3 points higher on adherence in 3 months
- AptiHealth10days signature to live
Full program launched in ten days, start to finish.
In just 3 months with Rivvi we're already 2 to 3 points higher on medication adherence, and my staff finally make real impact instead of leaving voicemails.
It gets sharper the longer it runs on your panel.
Live in under 30 minutes
Sign up, answer a few questions about your practice, turn it on.
- Step
Sign up and sign your BAA
Workspace + HIPAA BAA in one flow, before any patient data moves.
- Step
Tell it about your practice
Hours, programs, routing. Rivvi builds the playbook from your answers.
- Step
Point it at real patients
Upload a list, flip on inbound, or drop the widget. It runs from the first call.
The things every practice asks first
Rivvi runs on HIPAA-eligible infrastructure and signs a Business Associate Agreement (BAA) with every organization, e-signed inside the signup flow, before any patient data moves. Patient information is never used to train third-party models, and TCPA opt-out is honored on every outreach path.
About ten minutes for a cold signup: you create a workspace, e-sign your BAA, and answer a short onboarding conversation about how your practice works. Rivvi researches your org and configures itself around your answers. No sales call, no integration project, no phone-tree rebuild before you can run a program.
No. It works beside them. Rivvi handles the repetitive, high-volume calls and outreach that pull your team off patients in the room, and routes anything that needs a human straight to your staff. Your people do the work only people should do.
Rivvi connects to your dispensing or pharmacy CRM with your own credentials, pulls the fill queue, and writes every contact and outcome back where your techs work. Ready-for-pickup and refills-due nudges fire automatically as scripts move through the queue.
Yes. Every outbound refill, pickup, and adherence touch runs inside TCPA rules, and opt-out is honored on every path end to end. It's a real conversation, not a robocall, and patients who opt out are removed automatically, not on your team's memory.
Launch a refill program this week
Bring a patient list and go live.
- HIPAA BAA included
- SOC 2 Type II
- Live in about 10 minutes