From Data to Outcomes
Aegis orchestrates everything in between — conversations, tasks, routing, notifications, and the dashboards that show it all.
The Outreach Problem
Manual Outreach Can't Keep Up. Your Team Is Buried.
Your staff spends hours dialing, leaving voicemails, and chasing patients who don't answer. When someone finally picks up, there's no time for real conversation. Meanwhile, tasks pile up, follow-ups slip through cracks, and care gaps stay open. The problem isn't effort — it's that humans can't scale.
- First-Call Resolution
- 20%
- Average Wait Time
- 4.4 min
- Abandon if Wait >1 min
- 60%
Conversation Intelligence
AI That Actually Talks to Patients
Not IVR trees. Not chatbot scripts. Real dialogue that listens, understands context, and adapts in real-time.
- Natural Language Understanding
- Patients don't follow scripts. They interrupt, change topics, ask questions, express concerns. Aegis understands intent, not just words — handling the unpredictable flow of real human conversation.
- Contextual Memory
- Every conversation builds on history. Previous interactions, medication changes, expressed preferences, family situations — Aegis remembers what matters and uses it to personalize every exchange.
- Real-Time Adaptation
- Detecting hesitation? Slow down and explain. Sensing urgency? Escalate immediately. Hearing confusion? Rephrase and clarify. Aegis adapts its approach based on what's happening in the moment.
- Barrier Detection
- Cost concerns, transportation issues, family dynamics, health literacy — Aegis surfaces barriers that patients rarely mention on intake forms, routing to appropriate resources in real-time.
- Multichannel Fluency
- Voice calls, SMS, email — same intelligence, different channels. Aegis knows which channel works for which patient and adapts its communication style accordingly.
- Human-Quality Voice
- Natural speech patterns, appropriate pauses, empathetic tone. Patients don't know they're talking to AI — and they don't care. It sounds like a knowledgeable care coordinator who has time to listen.
Workflow Automation
Every Conversation Triggers the Right Next Step
Conversations don't end when the call does. Every outcome automatically creates tasks, updates records, and initiates follow-up workflows.
- Automatic Task Creation
- Refill confirmed? Create 90-day follow-up task. Cost barrier detected? Task for financial counselor. Transportation issue? Route to social services. Aegis turns conversation outcomes into structured work for your team.
- Smart Routing
- Tasks go to the right person automatically. Complex medication question routes to pharmacist. Emotional distress routes to care manager. Billing confusion routes to financial counselor. No manual triage required.
- Escalation Chains
- Tasks don't sit untouched. Configurable escalation rules ensure urgent items get attention. If a high-priority task isn't addressed within your timeframe, it escalates to the next level automatically.
- Triggered Actions
- Appointment scheduled updates care gap status. Medication change triggers clinical review. Refill confirmed updates adherence tracking. Every conversation outcome flows into your operational systems.
Real-Time Operations
Your Team Sees Everything. Acts on What Matters.
Real-time dashboards show campaign progress, outcome rates, and team workload at a glance. No more wondering what's happening or waiting for end-of-day reports.
Configurable notifications alert the right people instantly. Crisis detected? Care manager notified within seconds. High-value patient reached? Account owner gets a ping. Urgent task created? Assigned staff sees it immediately.
Team workqueues organize everything that needs human attention. Prioritized by urgency, filtered by role, sorted by deadline. Your staff opens one screen and knows exactly what to work on next.
- Live Dashboards Campaign progress and outcomes in real-time
- Instant Notifications Right alert to right person, immediately
- Team Workqueues Prioritized tasks ready for action
Population Triage
Work the Right Patients at the Right Time
Aegis doesn't just execute outreach — it decides who to reach, when, and how, based on clinical priority and operational constraints.
- Risk-Based Prioritization
- High-risk patients first. Aegis analyzes your population and prioritizes outreach based on clinical risk, gap severity, and intervention urgency — not just alphabetical order or random selection.
- Deadline Awareness
- Quality measure deadlines drive priority. Patients with care gaps closing in 30 days get attention before those with 90 days remaining. Aegis understands your measurement periods and optimizes accordingly.
- Resource Optimization
- Your team has limited capacity. Aegis balances outreach volume against available staff for escalations, ensuring you never generate more work than your team can handle.
- Dynamic Re-Prioritization
- Priorities change as outcomes arrive. Patient reached and scheduled? Deprioritize. Multiple failed attempts? Try different channel. New high-risk patient added? Insert into queue. Aegis adapts continuously.
How It Works
From Patient List to Completed Workflows
Upload your patient population — any format, any source. Aegis ingests the data, validates contact information, identifies priorities, and builds outreach strategies based on patient risk and program goals.
Aegis triages your population and initiates conversations at optimal times, through preferred channels, with full context from previous interactions. When a patient answers, they're talking to AI that knows their situation.
Every conversation generates structured outcomes. Refills confirmed, appointments scheduled, barriers identified, escalations triggered. Tasks route to the right staff. Notifications fire instantly. Records update automatically.
Your team works from prioritized queues, handling only what requires human judgment. Dashboards show progress in real-time. The entire workflow — from first contact to closed care gap — orchestrated automatically.
- Any Data Source Payer files, EHR exports, pharmacy records
- Intelligent Triage Risk-based prioritization across population
- Automated Workflows Tasks, notifications, and updates flow automatically
The Difference
Why This Actually Works
Traditional outreach tools automate tasks. Aegis orchestrates outcomes.
- Conversation, Not Interrogation
- No rapid-fire questions. No robotic scripts. Natural dialogue that gives patients space to express concerns, ask questions, and feel heard. Engagement climbs because patients want to talk.
- Workflow, Not Just Calls
- Other tools make calls and log results. Aegis makes calls, creates tasks, triggers notifications, updates systems, schedules follow-ups, and routes escalations — all automatically.
- Population, Not Patients
- Working one patient at a time doesn't scale. Aegis triages your entire population, optimizes resource allocation, and ensures the highest-impact patients get attention first.
- Outcomes, Not Activities
- Activity metrics are vanity metrics. Aegis tracks what matters: refills confirmed, appointments scheduled, care gaps closed, barriers resolved. Real outcomes, not call counts.
- Context, Not Cold Calls
- "I see you mentioned cost concerns last time — let me tell you about a program that might help." Every conversation builds on history. Patients respond to AI that remembers.
- Seamless, Not Fragmented
- When human judgment is needed, staff get full context: conversation history, patient background, detected barriers, suggested next steps. Warm handoffs, not cold transfers.
Platform Performance
Scale That Changes Everything
- 40:1
- Team Leverage
- staff capacity multiplier
- 88%
- Phone Scheduling
- of appointments still by phone
- 4x
- Switching Risk
- more likely after bad experience
- 52%
- First-Call Resolution
- healthcare industry benchmark
Rivvi freed up my staff to make actionable impacts instead of being held up by people not answering or leaving voicemails. We're now 2-3 percentage points higher in our adherence measures than we were at the same time last year.
Integration
Deploys in Days, Not Months
No EMR integration required to start. No IT projects. No waiting.
- Upload Any Data
- Excel exports, CSV files, API feeds — Aegis accepts healthcare data in any format. No templates, no mapping, no data transformation projects required.
- Configure in Conversation
- Describe your goals in plain language. Aegis translates intent into action — workflows, escalation rules, notification triggers, success criteria. Changes deploy immediately.
See the Full Platform in Action
30-minute walkthrough with our team. See conversations, workflows, notifications, and dashboards working together. Bring your hardest outreach challenge.