Platform figures as of August 2026. Not attributed to any one customer.
The layer
One outreach layer, written back.
01
Member outreach that connects
Voice, text, and web chat in Spanish and 30 more languages, to close gaps and book visits.
02
Provider enablement
It coordinates with network providers and routes members to the right care without a phone bank.
03
Compliant and auditable
TCPA opt-out on every path, and every interaction documented and scoped to the plan.
Programs
What we run for health plans and PBMs.
Each program runs on the same member memory and the same audit trail.
STARS · HEDIS01
Quality measure outreach
It reaches members with open gaps to book the screenings and visits that move HEDIS and Stars.
RISK02
Annual visits and HRA completion
It works the list of members due for a wellness visit or a health risk assessment and schedules them in network.
PBM03
Pharmacy benefit and adherence
Adherence, formulary, and prior authorization follow-ups, with higher-risk needs routed to your team.
ENABLEMENT04
Provider and network coordination
It routes members to in-network care and coordinates with provider offices.
RETENTION05
Onboarding and renewals
It welcomes new members, walks them through benefits, and reaches them before renewal windows.
Ask it
Ask the member file.
Your quality and pharmacy benefit analysts drop the member file in and ask. It is the same memory the outreach runs on, and permissions follow the role.
Asked by a quality analyst
Rivvimember-file-q3.csv
Statin use has the most open gaps in the member file this quarter.
Statin use1,240
Breast screening860
Eye exam610
Colorectal420
Compliance
HIPAA. SOC 2 Type II. GDPR.
TCPAOpt-out is honored on every path. Calling windows and the DNC list fail closed.
AuditConsent and policy changes are logged for seven years, and every agent action that touches PHI is logged with who, what, and when.
ScopeEvery interaction is scoped to your organization. Permissions follow the role.
