Privacy Policy

1. Information We Collect

We collect different types of information, including:

1.1. Personal Information

• Name
• Email address
• Phone number
• Payment information (when applicable)

1.2. Non-Personal Information

• Browser type and version
• Operating system
• IP address
• Usage data, such as pages viewed and interaction times

1.3. Health-Related Data

If applicable, Rivvi may collect health-related data provided by healthcare providers for use in our platform. This data is protected under HIPAA and similar regulations.

2. How We Use Your Information

2.1. Service Delivery

We use your information to:

• Provide, operate, and improve our AI voice and automation solutions.
• Communicate with you about your account and services.

2.2. Compliance

• Comply with legal obligations, including HIPAA for healthcare-related data.

2.3. Analytics

• Analyze trends and user behavior to enhance platform functionality.

3. Sharing of Information

3.1. With Your Consent

We share your data with third parties only when you provide explicit consent.

3.2. Service Providers

We may share information with trusted third-party vendors that assist in delivering our services, such as cloud storage and telephony integrations.

3.3. Legal Requirements

We may disclose information if required to do so by law or in response to valid legal requests.

4. Data Security

We implement robust security measures, including:

• Encryption (both in transit and at rest).
• Regular audits and vulnerability assessments.
• Access control to ensure data is handled only by authorized personnel.

5. Your Rights

You have the following rights:

• Access: Request access to the data we collect.
• Correction: Correct inaccuracies in your personal data.
• Deletion: Request the deletion of your data, subject to legal obligations.
• Restriction: Limit how your data is processed.

For requests, contact us at support@rivvi.ai.

6. Data Retention

We retain your information only as long as necessary to provide services or comply with legal obligations.

7. Cookies and Tracking

Our platform uses cookies to:

• Enhance user experience.
• Analyze site traffic.
• Support marketing efforts.

You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites. Rivvi is not responsible for the privacy practices or content of these sites.

9. Children’s Privacy

Rivvi does not knowingly collect personal data from children under the age of 13. If we learn we have collected such information, we will promptly delete it.

10. Changes to this Policy

We may update this Privacy Policy periodically. The updated version will be posted with the “Last updated” date revised. Continued use of our services constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@rivvi.ai

Thank you for trusting Rivvi with your data.