Security & Compliance

Security Built for Healthcare

Healthcare data isn't just data — it's people's lives, histories, and futures. That's why we've built security that exceeds HIPAA requirements and satisfies enterprise healthcare organizations.

Operational in Days HIPAA Compliant No EMR Required

Our Philosophy

Security Through Clarity, Not Complexity

Complex systems create vulnerabilities. We built clear, auditable security that your team can understand and verify. No black boxes. No security theater. Proven protection you can trust.

Built for Healthcare

Security That Understands Healthcare's Reality

We know you're uploading Excel files with PHI. We know those files come from multiple sources with varying formats. We know speed matters when reaching patients. Our security is built for this reality.

Every file is encrypted before upload. Data is isolated by organization. Access is logged and auditable. Our systems handle the messy formats healthcare actually uses without compromising protection.

  • Any File Format Secure handling of Excel, CSV, and the formats healthcare actually uses
  • Speed Without Compromise Security that doesn't slow down patient outreach
  • Complete Audit Trails Every access, every action, every time

Zero Trust Architecture

We verify every request, authenticate every action, and log everything. But we also make those logs accessible and readable to you. Security shouldn't be a mystery.

Security monitoring dashboard

Defense in Depth

Multiple Layers, No Single Points of Failure

Each layer protects independently. Together, they're comprehensive.

Data Encryption
AES-256 encryption at rest, TLS 1.3 in transit. Every patient file, every interaction, every note. Encrypted with unique keys per organization.
Access Control
Role-based permissions down to the field level. Multi-factor authentication required. Session monitoring and immediate revocation capabilities.
Network Security
Private cloud infrastructure, web application firewall, DDoS mitigation. Your data never touches the public internet unencrypted.
Continuous Monitoring
Real-time threat detection with automated responses. 24/7 security oversight. We identify and respond to threats before they reach your data.

Compliance

Healthcare Compliance Standards Met

Audited processes. Documented controls. Complete transparency.

HIPAA
Compliant
BAA
Available
Data Residency
US-Based
Audit Support
Full

Data Protection

Your Patients' Data Stays Yours

Clear policies. No exceptions.

We process your data to deliver service. We never sell it, share it, or use it for anything else. No data mining. No advertising. No 'insights' products built on your patients' information.

Data segregation ensures no organization ever sees another's data. Automated retention policies delete data when no longer needed. And you can export or purge everything on request.

  • Complete Isolation Each organization's data in separate encrypted environments
  • Retention Policies Data deleted per your policies, not kept indefinitely
  • Full Data Control Export, delete, or transfer your data anytime

Operational Security

Security in Every Process

Protection isn't just technology — it's how we operate.

Employee Training
Every team member trained on HIPAA, security best practices, and threat recognition. Regular testing and updates.
Secure Development
Automated security scanning of every code change. Dependency monitoring. Security review for every feature.
Vendor Management
Every third-party tool vetted for security. BAAs in place where applicable. Continuous supply chain monitoring.
Incident Response
Documented response procedures. Regular drills. Full transparency if issues occur. You'll know what happened and what we did.
Infrastructure Security
Cloud infrastructure with enterprise-grade physical security, environmental monitoring, and access controls.
Business Continuity
Multi-region backups. Tested recovery procedures. Your patient engagement doesn't stop if something goes wrong.

File Security

Securing Healthcare's Excel Reality

Healthcare runs on Excel exports from EMRs and payers. These files contain everything — names, diagnoses, medications. Traditional security pretends this doesn't happen. We built for reality.

Files are encrypted in transit. Processing happens in isolated environments. Data is extracted and structured. Original files can be purged after processing. Your Excel workflow stays simple while security stays strong.

  • Encrypted Upload Files protected from the moment they leave your network
  • Isolated Processing Each file processed in its own secure environment
  • Configurable Retention Original files purged per your policies
Secure file processing workflow

Security Questions? We're Here.

Our team is available for security deep-dives, documentation requests, and to support your compliance review process. No question too detailed.

See What the Platform Can Do

30-minute technical walkthrough. Bring your hardest patient outreach problem.

Conversational AI infrastructure for healthcare. Build intelligent patient engagement at scale.

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