Free Pharmacists to Practice Pharmacy
Your pharmacists trained for years to provide clinical care. They spend most of their time on phone tag. Change that equation with AI that handles outreach so clinicians can focus on patients.
The Reality
Your Best Staff Doing Your Lowest-Value Work
Pharmacy technicians making dozens of calls to reach a handful of patients. Pharmacists reviewing voicemails instead of conducting MTMs. Your highest-trained staff doing phone tag instead of clinical work. Meanwhile, 20-30% of prescriptions are never filled, and the patients who need intervention most fall through the cracks.
- Scripts Unfilled
- 20-30%
- Manual Reach Rate
- 5-10%
- Annual Cost
- $100B+
Capabilities
Medication Coordination at Population Scale
Every workflow designed to give pharmacists time back for clinical care.
- Refill Coordination
- Patients reached before they run out. Refills confirmed. Delivery scheduled. Barriers identified. All without your staff dialing a single number.
- Adherence Conversations
- Real dialogue about medication concerns. Cost barriers surfaced. Side effects captured. Confusion addressed. Natural conversation that achieves results.
- Barrier Resolution
- Cost issues route to financial assistance. Transportation problems trigger delivery setup. Confusion escalates to pharmacist consultation. Every barrier matched to solution.
- Sync Programs
- Get all medications aligned to one pickup date. Coordinate across multiple prescriptions. Reduce visits while improving adherence. Patients love the convenience.
- MTM Preparation
- AI identifies patients needing comprehensive reviews. Gathers medication history before the call. Pharmacists spend time on clinical work, not data collection.
- Care Gap Closure
- Quality measures identified during every interaction. Flu shots needed? Mention it. Diabetes screening due? Suggest scheduling. Every conversation drives quality.
How It Works
From Payer Lists to Completed Refills
Upload your patient lists — any format from any payer. The platform processes the data, identifies who actually needs outreach, and validates contact information before the first call.
AI conducts natural conversations with patients. Not robocalls. Not surveys. Real dialogue that discovers barriers, confirms readiness, and coordinates next steps.
Your staff sees completed work: refills to process, barriers requiring intervention, patients needing pharmacist consultation. No phone tag. Just action items.
- Any Payer Format Excel, CSV, whatever they send
- AI Handles Outreach Natural conversation, not robocalls
- Staff Sees Results Action items, not call logs
The Difference
Why Patients Actually Respond
Traditional outreach annoys. Natural conversation connects.
- Conversational, Not Scripted
- "Hi, I'm calling about your blood pressure medication" vs "THIS IS AN AUTOMATED CALL FROM YOUR PHARMACY." Patients can tell the difference. So can your success rates.
- Barrier Discovery
- "Actually, the copay went up and I can't afford it anymore." A script misses that. Natural conversation surfaces what's really happening and routes to solutions.
- Respect for Time
- Calls at convenient times. Quick resolution. No holding patients hostage while staff looks up information. Conversations that respect busy lives.
- Pharmacist Escalation
- "I've been having weird side effects." That gets routed to your pharmacist with full context. Clinical conversations happen when clinical judgment is needed.
Workflow Automation
Every Conversation Creates Action
AI doesn't just talk to patients. It triggers the workflows that close the loop.
Refill confirmed? Task created for dispensing. Cost barrier identified? Route to financial assistance coordinator. Side effect concern? Pharmacist notified with full context. Appointment needed? Calendar link sent.
Your team sees prioritized workqueues, not raw call logs. Each item is actionable — a patient ready for their refill, a barrier that needs resolution, a clinical consultation that's prepared. The administrative burden disappears.
- Automatic Tasks Every outcome triggers action
- Smart Routing Issues go to the right person
- Prioritized Queues Work what matters first
Performance
What Changes When AI Handles Outreach
- 56%
- Refill Success
- vs 5-10% manual
- 40:1
- Team Leverage
- capacity multiplier
- +8-12
- PDC Improvement
- points typical
- 2-3%
- Adherence Gains
- above prior year
Clinical Services
More Time for the Work That Matters
Medication Therapy Management becomes proactive, not reactive. AI identifies patients who need reviews based on complexity, polypharmacy, or conversation signals. Pharmacists receive prepared summaries, not raw lists.
Clinical interventions happen because there's time for them. A pharmacist who isn't making calls all day has bandwidth to conduct thorough consultations, identify drug interactions, and solve complex medication problems.
The work shifts from chasing patients to caring for them. Phone tag disappears. Clinical expertise gets applied where it matters.
- MTM Identification AI finds patients needing review
- Prepared Consultations Context gathered before the call
- Clinical Focus Expertise applied where it matters
Rivvi freed up my staff to make actionable impacts instead of being held up by people not answering or leaving voicemails. We're now 2-3 percentage points higher in our adherence measures than we were at the same time last year.
From Phone Tag to Patient Care
Transform Staff Time
Before Platform
- ✗Staff making 50 calls to reach 5 patients
- ✗Voicemails that never get returned
- ✗Pharmacists reviewing call logs
- ✗Clinical work squeezed into margins
With Platform
- AI reaches patients at scale
- Natural conversation gets responses
- Staff sees action items, not call logs
- Pharmacists focus on clinical care
Transform Patient Outcomes
Before Platform
- ✗Patients fall through cracks
- ✗Barriers discovered too late
- ✗Refills missed, adherence suffers
- ✗Quality measures close slowly
With Platform
- Every patient reached proactively
- Barriers surface immediately
- Refills coordinated automatically
- Quality measures improve continuously
Deployment
Works With Your Current Systems
No pharmacy system integration required to start.
Upload the lists you already receive from payers — any format works. The platform validates data, conducts outreach, and returns results in formats your dispensing system accepts. No IT projects required.
Deploy in days, not months. One training session for your team. Start with a pilot patient population. Scale as you see results. The platform works alongside your existing workflow.
- Any Data Format Works with what you have
- Days to Value Not months of integration
- Pilot First Scale with confidence
Give Your Pharmacists Time Back
30-minute walkthrough with our team. Bring your payer lists, your adherence challenges, your staffing constraints. We'll show you what the platform can do.