The Conversation Layer for Healthcare
Where health systems, payers, and life sciences reach patients at scale.
Advised by leaders from
The Problem
Healthcare Can't Reach Its Own Patients
Every health system, payer, and pharmacy has the same problem: patients who need outreach, and no infrastructure to reach them. Call centers are overwhelmed. Staff spend more time on hold than on care. Patients fall through cracks that everyone can see but no one can close.
The data exists. The programs exist. The patients exist. What's missing is the layer that connects them — at scale, without burning out your team.
- 20% first-call resolution in healthcare
- 4.4 min average patient wait time
- 28 hrs/wk clinician time on admin
Proven at Scale
Infrastructure That Performs
- Patient Interactions
- 2M+
- Patients Reached
- 500K+
- Workflows Executed
- 3M+
- Care Team Leverage
- 40:1
TRUSTED BY HEALTHCARE LEADERS
What We Discover
Every Conversation Surfaces What Systems Miss
Real dialogue reveals what forms and portals never capture
Signals No Other System Captures
A routine outreach call reveals a specialist changed medications three weeks ago — the PCP has no record. Care coordinated in minutes instead of weeks.
A patient mentions side effects they never reported to anyone. They stopped taking their medication but didn't tell their doctor. Provider notified immediately.
A conversation uncovers a patient rationing doses to afford groceries. One call connects them to assistance programs saving thousands annually.
Conversational AI Infrastructure for Healthcare
The platform layer between your data and your patients. Four integrated capabilities that work together.
Aegis
AI that talks to patients, creates tasks, triggers notifications, and orchestrates workflows across your care team. Not just calls — complete workflow automation from conversation to closed care gap.
Data Intelligence
Turn fragmented payer, pharmacy, and clinical data into unified patient records and prioritized worklists. Any format, any source — reconciled into actionable patient views.
Governance
Your clinical policies enforced at the infrastructure level. Escalation rules, workflow triggers, consent management — every action auditable, every decision traceable.
Safety
Patient harm prevention built into every conversation. Crisis detection in seconds. Medical advice guardrails. Seamless human escalation when it matters.
Forward-Deployed Engineering
We don't sell software and disappear. Our team deploys alongside yours — configuring the platform to your data, your workflows, your patients. Live in days, not months.
How It Works
From Patient Data to Completed Workflows
1. Bring Your Data
- Payer files, EHR exports, pharmacy records, eligibility feeds — whatever you have, in whatever format. The platform reconciles it into unified patient records with prioritized worklists.
2. Define Your Rules
- Tell us your policies in plain language. Which patients to prioritize. When to escalate to clinical staff. What workflows to trigger. The platform enforces them automatically, at scale.
3. Conversations Begin
- Real dialogue with patients — not robocalls, not surveys. AI that listens, adapts, and surfaces what's actually happening: unreported symptoms, care gaps, barriers no one knew existed.
4. Workflows Execute Automatically
- Every conversation triggers the right next step. Refill confirmed creates follow-up task. Barrier detected routes to social services. Crisis identified escalates to clinical staff with full context. No manual handoffs.
5. Your Team Works What Matters
- Staff see prioritized workqueues, not call logs. Real-time dashboards show progress. Notifications fire when action is needed. The platform handles the infrastructure so your team handles the care.
Results
What Changes When Infrastructure Works
"Rivvi freed up my staff to make actionable impacts instead of being held up by people not answering or leaving voicemails. We're now 2-3 percentage points higher in our adherence measures than we were at the same time last year."
Healthcare teams spend most of their time on logistics — dialing, leaving voicemails, reconciling data, chasing patients. Rivvi handles the infrastructure so clinical staff can focus on clinical work.
- Team Capacity 40x leverage
- Quality Measures +2-3 points
- Patient Reach Population-wide
- Staff Focus Clinical, not logistics
What Conversations Unlock
Every Patient Interaction Creates Multiple Actions
A single conversation can surface multiple opportunities. Nothing missed. Everything routed to the right person.
Care Gaps
Care Coordination
Transitions
Clinical Signals
Barriers
Quality Measures
Infrastructure, Not Point Solutions
From Fragmented Tools to Unified Platform
Point Solutions
- ✗Different vendor for each use case
- ✗Data siloed across systems
- ✗Conversations logged, not actioned
- ✗No unified patient view
Rivvi Platform
- One infrastructure for all outreach
- All data reconciled automatically
- Every conversation triggers workflows
- Complete view of every patient
From IT Projects to Deployed Infrastructure
Traditional Implementation
- ✗6-month integration projects
- ✗Heavy IT lift required
- ✗Rigid workflows locked in
- ✗Consultants and committees
Forward-Deployed Model
- Operational in days
- We handle the technical work
- Workflows adapt continuously
- Our engineers deploy with you
One Platform. Different Deployments.
- Health Systems
- Extend care teams to reach entire populations. Platform handles conversations and workflows. Clinicians handle care.
- Payers
- Enable provider networks at scale. Drive quality measures. Member engagement without call center overhead.
- Life Sciences
- Clinical trial recruitment. Patient coordination across sites. Reach the patients your trials need.
- Pharmacies
- Medication coordination at population scale. Free pharmacists from phone tag to focus on clinical care.
Built With Healthcare's Leaders
- Payer Leadership
- SVP Optum Behavioral Health. State CEO, UnitedHealthcare Community & State. 500M+ claims annually.
- Quality Measurement
- Founder & CEO Emeritus, Pharmacy Quality Alliance. Built the medication quality measures the industry uses.
- Provider Scale
- Co-Founder & Chairman, TeamHealth. Built a $6B physician staffing company across 44 states.
Enterprise Security
Compliant
HIPAA
Type II
SOC 2
Available
BAA
See the Platform
30-minute technical walkthrough with our engineering team. Bring your hardest patient outreach challenge. We'll show you how Rivvi handles it.
Frequently Asked Questions
Your Questions, Answered.
What makes Rivvi different from other patient engagement platforms?
How quickly can we get started?
What does 40:1 team leverage actually mean?
How do conversations turn into workflows?
What about compliance — HIPAA, TCPA, state regulations?
Which industries does Rivvi work with?
How does the AI know what to say to patients?
What results can we expect?
Contact Us
Start turning Excel sheets into revenue
Whether you're a Medicare Advantage plan, primary care group, or health system – we'll have you operational in days, not months.
Medicare Programs (medicare@rivvi.ai)
For questions about medication adherence, AWV scheduling, CCM enrollment, or Star Ratings improvement.
Technical Support (support@rivvi.ai)
Need help with Excel uploads, campaign setup, or integrating with your existing workflows? We're here to help.
Payer & Practice Partnerships (partnerships@rivvi.ai)
Connect with us about Medicare Advantage plans, primary care group partnerships, or health system integrations.