Reach Every Constituent
Government agencies need to reach millions of people with limited staff and shrinking budgets. Rivvi extends your workforce to conduct real conversations at population scale — Medicaid enrollment, public health outreach, rural communities, and more.
The Challenge
You Can't Hire Enough People to Reach Everyone
Navigator programs eliminated. Budgets frozen. Staff stretched thin. Meanwhile, millions of people need enrollment assistance, health outreach, and care navigation. Letters go unopened. Portals go unused. The people who need help most are the hardest to reach.
- Medicaid Redeterminations
- Millions
- Enrollment Letters
- Ignored
- Navigator Capacity
- Eliminated
Use Cases
Infrastructure for Public Sector Outreach
One platform handles Medicaid enrollment, public health campaigns, rural outreach, and population health — with the compliance government requires.
- Medicaid Enrollment & Renewal
- Proactive outreach for enrollment assistance, redetermination support, and coverage continuity. Reach members before they lose coverage, not after.
- Public Health Campaigns
- Vaccination outreach, preventive screenings, chronic disease management. Real conversations that drive action, not mailers that get thrown away.
- Rural & Underserved Communities
- Extend your reach to populations spread across large geographic areas. 40:1 leverage means limited staff can cover entire regions.
- Benefits Navigation
- Help constituents understand and access programs they qualify for. Connect the dots between Medicaid, SNAP, housing assistance, and other services.
- Care Gap Closure
- Identify and close gaps in preventive care, chronic disease management, and wellness visits. Move quality metrics that matter for federal funding.
- Social Determinants Screening
- Conversations surface barriers — transportation, food security, housing — that forms and portals miss. Route to appropriate resources automatically.
The Value
Extend Your Workforce Without Expanding Headcount
You don't have budget for more navigators. You can't hire fast enough to keep up with demand. And the people who need help most don't respond to letters or use portals.
Rivvi gives your existing team 40:1 leverage. One case worker can provide personalized outreach to thousands of constituents. AI conducts the initial conversations, surfaces needs and barriers, and routes complex cases to your staff with full context.
Your team focuses on what requires human judgment — helping people navigate complex situations, solving problems, making decisions. The platform handles outreach, scheduling, follow-ups, and routine coordination.
- 40:1 Leverage One worker, thousands of constituents reached
- Real Conversations Not robocalls — dialogue that surfaces needs
- Barrier Detection Surface SDOH issues forms miss
Population Intelligence
See What's Actually Happening in Your Community
Letters and forms tell you what people check. Conversations tell you what's really going on.
Every conversation generates structured data — not just outcomes, but barriers, concerns, needs, and patterns. You'll see population-level trends that surveys and administrative data miss.
Transportation barriers concentrated in specific ZIP codes. Medication cost concerns spiking after policy changes. Enrollment confusion around specific programs. The platform surfaces insights that help you allocate resources, adjust programs, and demonstrate impact to legislators.
- Barrier Patterns See what's blocking access at population scale
- Geographic Insights Understand needs by region, county, or community
- Trend Detection Spot emerging issues before they become crises
- Outcome Tracking Measure what matters — enrollments, appointments, closed gaps
Built for Government
Compliance Without Compromise
Government agencies have requirements consumer companies don't. The platform is built for them.
- HIPAA Compliant
- Full HIPAA compliance with Business Associate Agreements. Your constituents' health information protected at every layer.
- Complete Audit Trails
- Every conversation, every outcome, every action logged and auditable. Demonstrate compliance and impact when oversight requires it.
- Accessibility Standards
- Multichannel outreach meets people where they are. Voice for those who can't navigate portals. SMS for those who won't answer calls.
- Data Sovereignty
- US-based data storage and processing. Clear data handling policies. Your constituents' information stays where it belongs.
The Difference
From Capacity Crisis to Coverage
Current State
- ✗Send letters, hope people respond
- ✗Navigator capacity eliminated or frozen
- ✗Staff overwhelmed by inbound calls
- ✗Rural populations unreachable
- ✗No visibility into barriers
- ✗Outcomes reported quarterly, if at all
With Rivvi
- Proactive conversations at population scale
- 40:1 workforce leverage
- Staff focus on complex cases only
- Every ZIP code reachable
- Barriers surfaced in real-time
- Outcomes visible in live dashboards
Platform Performance
Results at Government Scale
- 40:1
- Team Leverage
- Staff capacity multiplier
- 56%
- Success Rate
- vs 5-10% manual outreach
- Days
- Deployment
- Not months-long procurement
- 2M+
- Interactions
- Conversations processed
Deployment
Live in Days, Not Procurement Cycles
We know government procurement is complex. That's why we've designed deployment to work within your constraints — no massive IT integration, no 18-month implementation timeline.
Bring your existing data. Eligibility files, enrollment lists, outreach populations — any format. We configure the platform to your workflows, compliance requirements, and program rules. You're live and reaching constituents within days.
Start with a pilot population. Prove outcomes. Scale when ready. The platform grows with your needs.
- No IT Integration Required Upload files you already have
- Pilot-First Approach Prove value before scaling
- Your Compliance Rules Platform enforces your policies
Who We Serve
Built for Public Sector Organizations
From state agencies to community health centers, one platform handles population-scale outreach.
- State Medicaid Agencies
- Enrollment assistance, redetermination outreach, member engagement at the scale Medicaid requires.
- State & County Health Departments
- Public health campaigns, chronic disease management, community health initiatives.
- FQHCs & Community Health Centers
- Patient outreach for organizations serving the underserved — with the workforce leverage to match limited resources.
- Rural Health Networks
- Reach patients across large geographic areas. Replace eliminated navigator capacity statewide.
- State Hospital Associations
- Coordinate population health initiatives across member hospitals. Enable the network at scale.
- Public Health Organizations
- Vaccination campaigns, screening programs, health education — with conversations, not just communications.
See How It Works for Government
30-minute walkthrough focused on public sector use cases. We'll show you how the platform handles Medicaid outreach, public health campaigns, and rural engagement at scale.