Getting started
- How long does it take to get started?
- About 5 minutes. Sign up (no card), and Rivvi researches your practice: locations, providers, hours, and what you already run. Then it shows you what it found. Confirm it, pick your first program, sign the BAA in the app, and it calls you so you can hear it work. No sales call, no integration project.
- Is Rivvi HIPAA compliant?
- Rivvi runs on HIPAA-eligible infrastructure and signs a Business Associate Agreement with every organization. You e-sign it inside the app, or send it to whoever signs your contracts, and nothing goes live until it's signed. Patient information is never used to train third-party models, and TCPA opt-out is honored on every outreach path. Security and the BAA
- Does Rivvi replace my team?
- No. It works beside them. Rivvi handles the repetitive, high-volume calls and outreach that pull your team off patients in the room, and routes anything that needs a human straight to your staff. Your people do the work only people should do.
Pricing & trial
- What do I get in the free trial?
- The whole platform for 14 days: inbound, outbound programs, web chat, connectors, analytics. 3 seats, 10,000 conversation credits, and a number in your area code. No card to start; a card when you flip it live. Cancel anytime.
- What is a conversation credit?
- A conversation credit meters per minute of conversation. A voice minute is about 40 credits; web chat costs less. The free trial includes 10,000 credits, enough to run real reminder, refill, and recall work before you pick a plan.
- What does it cost after the trial?
- Self-serve plans are public, from $799 to $4,999 a month, seats plus conversation credits. No six-figure minimum. Enterprise is a committed pool with custom terms. See plans
Integrations
- Which systems does Rivvi connect to?
- HubSpot, Salesforce, Power BI, and Microsoft Teams using your own credentials. You can also drop in a spreadsheet. Results post to Teams, Outlook, and Gmail. No EHR integration is required to start. Connectors
- Do I need an EHR integration?
- No. Upload the roster or connect HubSpot, Salesforce, or Power BI. Every row is checked against CMS and NPI on arrival. You can add an EHR later if you want write-back there.
Calls & texts
- Can it call and text patients?
- Yes. Inbound answering, outbound programs, and two-way texts, inside TCPA rules, with opt-out honored on every path. Calls go out from a branded number in your area code.
- Can I hear a sample call first?
- Yes. It places a sample call so you can hear how it sounds before you hand it a list. Have it call you