A finished product, or a platform you build on
Retell AI gives developers the pieces to build a voice agent. Rivvi gives a practice the finished outreach system: inbound, outbound, and web chat, with a signed BAA and a branded number included on a free 7-day trial, and no engineering lift.
- No build required
- HIPAA BAA included
- SOC 2 Type II
Build it, or run it
Retell AI is a strong developer platform for building and orchestrating voice agents, billed by usage and aimed at teams who want to assemble their own solution. It is infrastructure, and healthcare compliance is your responsibility to configure.
Rivvi is the product a practice runs, not the toolkit a developer builds with. Inbound answering, outbound programs, web chat, and connectors are ready out of the box, and the signed BAA plus a branded number come with the free trial.
The choice is about who does the assembly. If you have engineers who want low-level control, a voice API fits. If you are a clinic or pharmacy that wants patient outreach running this week, a finished, BAA-included product is the shorter path.
Rivvi vs Retell AI
Competitor details are drawn from each vendor's public pricing and product pages as of July 2026 and may change. "Not stated" means the vendor does not publish that detail. Rivvi's free-trial details reflect the current published offer at rivvi.ai/pricing and rivvi.ai/sign-up.
Run a real program before you pay a cent
Rivvi vs Retell AI, answered
Yes. Rivvi's free trial includes a signed Business Associate Agreement, so you can run AI voice and web-chat agents on protected health information from day one. Most free tools gate HIPAA coverage behind a paid or enterprise plan; Rivvi's is HIPAA-ready on day one, and you can cancel anytime before the trial ends.
Usually no. A Business Associate Agreement is the legal prerequisite for any tool that handles PHI, and most vendors gate it to paid or enterprise plans, or offer no self-serve signup at all. Rivvi includes the signed BAA on its free trial, e-signed during signup before any patient data moves.
Yes. Rivvi is SOC 2 Type II and runs on HIPAA-eligible infrastructure, signing a BAA with every organization before patient data moves. Patient information is never used to train third-party models, and TCPA opt-out is honored on every outreach path.
A conversation credit covers one completed AI voice call or web-chat session. Rivvi's free trial includes 10,000 credits, enough to run real appointment reminders, refill reminders, and recall calls end to end before you decide whether to move to a paid plan.
See it on your own patients, free
Start a free 7-day trial: 5 seats, 10,000 conversation credits, a signed HIPAA BAA, and a branded number in your area code. A card starts the trial; cancel anytime before it ends.
- 7-day free trial
- HIPAA BAA included
- Cancel anytime