Rivvi vs Retell AI
A finished product, ora platform you build on
Retell AI gives developers the pieces to build a voice agent. Rivvi gives a practice the finished outreach system: inbound, outbound, and web chat, with a signed BAA and a branded number included on a free 14-day trial, and no engineering lift.
No build required · HIPAA BAA included · SOC 2 Type II
The core difference
Build it, or run it
Retell AI is a strong developer platform for building and orchestrating voice agents, billed by usage and aimed at teams who want to assemble their own solution. It is infrastructure, and healthcare compliance is your responsibility to configure.
Rivvi is the product a practice runs, not the toolkit a developer builds with. Inbound answering, outbound programs, web chat, and connectors are ready out of the box, and the signed BAA plus a branded number come with the free trial.
The choice is about who does the assembly. If you have engineers who want low-level control, a voice API fits. If you are a clinic or pharmacy that wants patient outreach running this week, a finished, BAA-included product is the shorter path.
Side by side
Rivvi vs Retell AI
rivvi
Retell AIFree trial with real usage
Free trial
BAA included on free trial
Not stated
Ready-made healthcare programs
No engineering required
Branded phone number included
Bring your own
Web chat + CRM connectors
Build it
SOC 2 Type II
Not stated
Competitor details are drawn from each vendor's public pricing and product pages as of July 2026 and may change. "Not stated" means the vendor does not publish that detail. Rivvi's free-trial details reflect the current published offer at rivvi.ai/pricing and rivvi.ai/sign-up.
Questions
Rivvi vs Retell AI, answered
Is there a genuinely free HIPAA compliant AI for healthcare?
Yes. Rivvi's free trial includes a signed Business Associate Agreement, so you can run AI voice and web-chat agents on protected health information from day one. Most free tools gate HIPAA coverage behind a paid or enterprise plan; Rivvi's is HIPAA-ready on day one, and you can cancel anytime before the trial ends.
Do free AI tools sign a BAA?
Usually no. A Business Associate Agreement is the legal prerequisite for any tool that handles PHI, and most vendors gate it to paid or enterprise plans, or offer no self-serve signup at all. Rivvi includes the signed BAA on its free trial, e-signed in the app before any patient data moves.
Is Rivvi SOC 2 and HIPAA compliant?
Yes. Rivvi is SOC 2 Type II and runs on HIPAA-eligible infrastructure, signing a BAA with every organization before patient data moves. Patient information is never used to train third-party models, and TCPA opt-out is honored on every outreach path.
What is a conversation credit?
A conversation credit is a small unit of usage that meters per minute of conversation: a voice minute is about 40 credits and web chat costs less. Rivvi's free trial includes 10,000 credits (roughly 250 voice minutes), enough to run real appointment reminders, refill reminders, and recall calls end to end before you decide whether to move to a paid plan.
More on how the rules bind: Security and compliance