Inbound
Answer every patient call,day or night
Missed calls are lost visits. Rivvi answers every inbound call 24/7, books and routes in real time, and hands anything clinical to your team. Try it on your own line, free.
24/7 answering · HIPAA BAA included · 14-day free trial
Inbound branded line
- NowHours and scheduling
- HoldNone
- TransferClinical · room 2
Product screenshot of the front-desk line getting answered.
What it does
Resolves the call, not just answers it
AI inbound answering picks up on the first ring, at any hour and at any volume, so calls during lunch, after hours, and in surges never ring out to voicemail. It understands the caller's intent and completes the task rather than taking a message.
It books and reschedules appointments, handles routine refill and results questions, answers hours and insurance questions, and routes anything clinical or urgent to the right person, then writes the outcome back to your schedule or CRM.
Because every inbound call is protected health information, it runs under a signed HIPAA BAA. Rivvi answers from a branded number in your area code, and the BAA plus 10,000 conversation credits are included on the free 14-day trial.
How it works
Live on your line in days
Sign up free
Create the account and e-sign the BAA in the flow. Start free for 14 days, cancel anytime.
Get your branded number
A verified number in your own area code, or forward your existing line.
Go live
The agent answers, books, and routes from day one, and escalates to staff when a call needs a person.
The line is live.
Questions
Inbound answering, answered
Can AI answer patient calls 24/7?
Yes. AI inbound answering picks up every call at any hour and handles many at once with no hold time. It books, answers routine questions, and routes anything clinical or urgent to a person, so after-hours and surge calls no longer ring out to voicemail.
Is AI inbound answering HIPAA compliant?
It must be, because patient calls are protected health information. That requires a signed BAA and HIPAA-eligible infrastructure. Rivvi includes a signed BAA on its free trial, e-signed in the app before any patient data moves.
Does it replace the front desk?
No. It works beside the front desk, absorbing high-volume repetitive calls and after-hours coverage so staff can focus on in-person patients. Anything clinical or urgent is routed to a person, so the AI handles volume, not judgment.
More on how the rules bind: Security and compliance