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Inbound calls

Answer every call,day or night.

Rivvi answers every inbound call, books and routes it in real time, and hands anything clinical to your team with the transcript. Nothing rings out to voicemail.

No card to start. Most teams are using it the same day.
Main line, after hours3 of 3 handled
12 calls since 6 PM
Reschedule requestCaller 1 · 6:12 PMMoved to Thu 9:00
Billing questionCaller 2 · 7:05 PMAnswered
New symptomCaller 3 · 7:40 PMSent to the nurse with the transcript
✓Nothing rang out to voicemail
The job

Missed calls are lost visits.

Calls come at lunch, after hours, and in surges. The front desk cannot take them and check in patients at the same time.

WHERE IT STOPS TODAY
Calls ring out to voicemail at lunch and after hours.
Callers sit on hold while the desk checks patients in.
Nobody knows how many calls were missed.
WHAT RIVVI DOES WITH THE SAME LINE
It answers on the first ring, at any hour and any volume.
It books and reschedules, and answers hours and insurance questions.
It routes anything clinical or urgent to a person, with the transcript.
It logs every call, so you can see what the line is asking for.
What it runs

The calls your desk takes all day.

Scheduling, routine questions, and routing, on one line.

SCHEDULING01

Book and reschedule

It books, moves, and cancels visits in the conversation, and confirms by text.

QUESTIONS02

Routine questions

Hours, locations, insurance, and refill status. Answered from what it knows about the organization.

ROUTING03

A person when it matters

Clinical and urgent calls go to the right person with context, not into a phone tree.

AFTER HOURS04

Nights and weekends

The same answers at 2am as at 2pm. Nothing waits for Monday voicemail.

Ask it

Ask it about the line.

Ask what callers wanted last week and when the line is busiest. You get the table and the chart, from the calls it answered.

Asked about a real call log

RivviCall log, week of Sep 21

759 calls. Scheduling was the top reason.

Scheduling318
Refills204
Billing131
Directions64
Results42
How it works

Most teams are using it the same day.

01
Sign up
A few questions. Free to start.
02
Rivvi researches you
Your website and the NPI registry. It shows you what it found, and you confirm it and add what only you know.
03
You're in
Workspace open. Ask, upload, and invite the team.
Get started for free
Questions

Inbound answering, answered

More on how the rules bind: Security and compliance

Yes. It picks up at any hour and takes up to 5 calls at once on Team, 15 on Business. It books, answers routine questions, and routes anything clinical to a person.

No. It takes the repetitive and after-hours calls so staff can focus on the patients in front of them. Anything clinical or urgent goes to a person.

Yes. Forward your existing line, or use a verified number in your own area code.

The workspace is free to start. Calls, texts, and a branded number in your area code are on Team. See pricing for seats and credits.

Yes. A HIPAA BAA is included, and Rivvi is SOC 2 Type II.

Keep reading

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Try it on your own data today.

Free to start. Most teams are using it the same day.

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