AI medical receptionist
A front desk thatnever misses a call
Every missed call is a lost visit. An AI medical receptionist answers 24/7, books and reschedules in real time, handles refills and routing, and escalates anything clinical to your team. Point it at your website and it learns your clinic. Try it on your own line, free.
24/7 answering · Replaces your IVR · HIPAA BAA included
What it is
It resolves calls, it does not route them into a menu
An AI medical receptionist is software that answers your practice's inbound calls in natural language and completes the reason for the call. It books and reschedules appointments, handles routine refill and results questions, answers hours and insurance questions, and routes anything clinical or urgent to the right person, all in real time, with no hold music and no phone tree.
It differs from an IVR and from a traditional answering service in the same way: an IVR routes callers through a menu and an answering service takes a message after hours, while an AI receptionist understands the caller and finishes the task. It answers every call, at any hour and at any volume, and writes the outcome back to your schedule or CRM.
Rivvi's setup is the differentiator. Point it at your website and it learns your clinic, providers, locations, and services, checking itself against the NPI registry and Google Places, so it answers like your front desk from day one. It works from a branded number in your area code, under a signed HIPAA BAA, and the BAA plus 10,000 conversation credits are included on the free 14-day trial.
How it works
From your website to live on your line, in days
Point it at your clinic
Sign up and give it your website. It learns your providers, locations, hours, and services and e-signs the BAA in the flow. No card to start; add a card before go-live. Cancel anytime.
Get your branded number
A verified number in your own area code, or forward your existing line and replace the phone tree behind it.
It answers, books, and routes
From day one it picks up every call, books and reschedules, handles refills and FAQs, and escalates anything clinical or urgent to a person.
Questions
AI medical receptionists, answered
What does an AI medical receptionist do?
It answers your practice's inbound calls 24/7 and resolves them: booking and rescheduling appointments, handling refill and results questions, answering hours and insurance questions, and routing anything clinical or urgent to a person. It completes the call rather than taking a message or routing through a menu, and writes outcomes back to your schedule.
Is an AI receptionist better than an IVR or answering service?
It does a different job. An IVR routes callers through a menu and an answering service takes messages after hours; an AI receptionist understands the caller and finishes the task, booking, answering, and routing in real time, at any hour and any volume, so calls do not ring out to voicemail or wait for a callback.
Is an AI medical receptionist HIPAA compliant?
It must be, because patient calls are protected health information. That requires a signed BAA and HIPAA-eligible infrastructure. Rivvi includes a signed BAA on its free trial, e-signed in the app before any patient data moves, and runs on HIPAA-eligible infrastructure with SOC 2 Type II.
How much does an AI medical receptionist cost?
Pricing varies by vendor and call volume. Rivvi is public and self-serve: a free 14-day trial includes 3 logins, 10,000 conversation credits, a signed HIPAA BAA, and a branded number, and self-serve plans run from $799 to $4,999 per month. No card to start; add a card before go-live. Cancel anytime.
Does it replace the front desk staff?
No. It works beside the front desk, absorbing high-volume repetitive calls and after-hours coverage so staff can focus on in-person patients. Anything clinical or urgent is routed to a person, so the AI handles volume, not clinical judgment.
More on how the rules bind: Security and compliance