Medication adherence
Keep patients on therapy,lift your Star Ratings
Adherence outreach only works if it sounds like your pharmacy and respects opt-outs. Rivvi runs refill, pickup, and adherence conversations over voice and text, from a branded number, so more patients stay above the PDC threshold. Try it free.
Lifts PDC · Branded pharmacy number · TCPA opt-out honored
Adherence loop
- Due this week14
- Reached11
- Filled8
Product screenshot of due, reached, and filled in one thread.
What it does
Refills that get picked up, therapy that continues
Medication adherence outreach reaches patients before they lapse: it reminds them a refill is due, resolves the barrier that keeps them from picking it up, and gets them back on schedule. Done well, it lifts the Proportion of Days Covered (PDC) that drives Part D Star Ratings and pharmacy quality bonuses.
Rivvi runs it as a real two-way conversation over voice and text, not a one-way robocall. It reminds, answers questions, arranges the refill or delivery, and escalates anything clinical to the pharmacist, calling from a branded number tied to your pharmacy so patients recognize it and pick up.
It honors TCPA opt-out on every attempt and runs under a signed HIPAA BAA, both included on the free 14-day trial. It is the pharmacy outbound program built for the adherence measures, statin, diabetes, and blood-pressure PDC, that decide Part D performance, and it pairs with inbound answering on the same branded line.
How it works
An adherence loop, automated
Load the refill list
Bring the patients due or overdue for a refill. Sign up, e-sign the BAA, and start a free 14-day trial; cancel anytime.
Rivvi reaches them
Two-way voice and text from your branded pharmacy number: it reminds, resolves refill and pickup barriers, and arranges the fill or delivery.
PDC climbs
More patients refill on time and stay above the 80% threshold, and outcomes write back so you can measure the change.
The refill is arranged.
Questions
Medication adherence outreach, answered
How does AI adherence outreach lift PDC?
Proportion of Days Covered rises when patients refill on time. Rivvi reaches patients before they run out, resolves the barrier keeping them from picking up, and arranges the refill or delivery, in a two-way conversation from a branded pharmacy number, so more patients stay above the 80% PDC threshold that Part D Star Ratings measure.
Is it a robocall?
No. Rivvi holds a real two-way conversation over voice and text: it understands the patient's reply, answers questions, arranges the refill or delivery, and escalates anything clinical to the pharmacist. It honors TCPA opt-out on every attempt and calls from a branded number tied to your pharmacy.
Which adherence measures does it target?
The high-weight Part D adherence measures, statin, diabetes (including RASA), and blood-pressure medication PDC, plus refill and MTM outreach. These are the pharmacy quality measures that move Star Ratings, and reliable, opt-out-respecting outreach is the lever that improves them.
More on how the rules bind: Security and compliance