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Medication adherence

Keep patients on therapy.Lift the PDC.

Rivvi runs refill, pickup, and adherence conversations by voice and text, from a number patients recognize as your pharmacy, so more patients stay above the PDC threshold. Anything clinical goes to the pharmacist.

No card to start. Most teams are using it the same day.
CSVfill-report-sep.csv3 of 3 done
46 refills due this week
DBDana BrooksAtorvastatin · refill duePickup Friday
LOLuis OrtegaLisinopril · 6 days lateRefill requested
GKGrace KimMetformin · side effect questionSent to the pharmacist
✓Logged to the fill report
The job

A reminder nobody answers does not lift PDC.

Proportion of Days Covered rises when patients refill on time. That depends on someone reaching the patient before they run out.

WHERE IT STOPS TODAY
Techs make refill calls between prescriptions.
Robocalls go unanswered and cannot resolve anything.
Nobody knows why the patient did not pick up.
WHAT RIVVI DOES WITH THE SAME LIST
It reads the refill list from the pharmacy or claims export.
It calls and texts before the patient runs out, in their language.
It resolves the pickup or delivery, and sends anything clinical to the pharmacist.
It logs the reason and the outcome for every patient on the list.
What it runs

The measures that decide Part D.

Statin, diabetes, and blood pressure adherence, plus the refill work around them.

PDC01

Adherence outreach

Statin, diabetes medication, and RAS antagonist (blood pressure) PDC. It reaches patients before they lapse and gets the refill arranged.

REFILLS02

Refill and pickup

Ready for pickup, due for refill, 90-day conversion. It confirms the time or arranges delivery.

INBOUND03

The pharmacy line

Hours, refill status, and transfers on the same branded number. Clinical questions go to the pharmacist.

RESULTS04

The reason, logged

Cost, side effects, or transport. Every barrier is recorded so you can see what is keeping patients off therapy.

Ask it

Ask it about the fill report.

Drop the fill report in and ask who is below 80% PDC on statins. Then say "call them." It remembers the list next month.

Asked about a real fill report

Rivvifill-report-sep.csv

From the PDC column: 46 patients are below 80% on statins.

Dana BrooksAtorvastatinPDC 64%
Paul KerrRosuvastatinPDC 71%
Iris LongSimvastatinPDC 76%
How it works

Most teams are using it the same day.

01
Sign up
A few questions. Free to start.
02
Rivvi researches you
Your website and the NPI registry. It shows you what it found, and you confirm it and add what only you know.
03
You're in
Workspace open. Ask, upload, and invite the team.
Get started for free
Questions

Medication adherence, answered

More on how the rules bind: Security and compliance

PDC rises when patients refill on time. Rivvi reaches patients before they run out, resolves the barrier keeping them from picking up, and arranges the refill or delivery.

The three Part D adherence measures: statins, diabetes medications, and RAS antagonists for blood pressure, plus refill and MTM outreach.

No. It is a two-way conversation by voice and text. It answers questions, arranges the refill, and hands anything clinical to the pharmacist.

TCPA windows and the DNC list fail closed on dispatch, opt-out is honored on every path, and every action is logged.

Yes. A HIPAA BAA is included, and Rivvi is SOC 2 Type II.

Keep reading

All resources →
Care gap closureA worklist of open gaps does not move a measure.Care transitionsRivvi calls every patient on the discharge list, checks on medications and the follow-up visit, books it, and sends anyone who needs a nurse to a person with the transcript.Community pharmacyRivvi calls and texts patients about refills and pickups, answers the pharmacy line, and logs every outcome.Best AI medication adherence softwarePricing

Try it on your own data today.

Free to start. Most teams are using it the same day.

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