For community pharmacies · Adherence, med sync and CMRs
Turn plan adherence reports into refill calls before the fail date
Rivvi is a HIPAA-compliant AI workspace your pharmacy team chats with and uploads files to. Work adherence reports, prep CMRs and check reimbursement. Rivvi can also phone and text patients, answer the pharmacy's phone and chat on your website, so pharmacists spend their time on patients who need one.
What it takes off your plate
01
Fail-date worklists
Upload plan adherence reports and Rivvi calculates each patient's fail date, the last day to refill and still reach 80% PDC. It merges reports from different plans into one list.
02
Refill and adherence calls
On Team, Rivvi calls and texts patients due for refills in Spanish and 30 more languages. When a patient wants a pharmacist, it transfers the call live to the pharmacy or creates a task.
03
AEP and med sync outreach
Rivvi has run AEP outreach for community pharmacies, capturing Scope of Appointment up front before any plan discussion. It also finds med sync candidates in your fill history.
How it works
01
Upload or connect
Add plan adherence reports, dispensing history and remittance exports, or pull them from Google Drive, OneDrive or SharePoint.
02
Ask
"Which patients hit their fail date in the next 30 days, and who fills more than one maintenance med on different days?"
03
Act
Draft refill texts and CMR handouts, then run calls and texts on Team. Every outcome is recorded in Rivvi and pushed to a connected CRM.
Prompts to start with
Proof. Southeast Medical Group (August 2026): one pharmacist reached 30,000 patients versus about 200 manually, with 56% refill success versus 5-10% with manual outreach