Massive Bio has made its inaugural strategic investment in Rivvi. Read the announcement

← Prompts

Prompts

AI prompts for pharmacists

These 15 prompts help community pharmacists and pharmacy owners work adherence reports, set up med sync, prep comprehensive medication reviews (CMRs), check reimbursement and draft patient scripts. Each names the report to attach. Prompts marked PHI: Yes use patient data and belong only in an AI tool with a signed BAA. Clinical calls stay with the pharmacist.

Fail-date worklist

PHI: Yes

Use when: adherence reports arrive and you need to reach patients before they can no longer finish the year at 80% PDC.

Works best with: a plan or adherence platform report with fill dates and days' supply.

Prompt

Attached is [plan or adherence platform]'s report as of [date] with patient, drug, measure, last fill date, days' supply and current PDC. For each patient, calculate the fail date: the last day they can refill and still finish the year at 80% PDC or higher. List patients whose fail date falls in the next [30] days, sorted by fail date. Show your calculation for the first three.

Med sync candidates

PHI: Yes

Use when: you're growing your med sync program and need a list of who to enroll.

Works best with: a dispensing or fill history export from your pharmacy system.

Prompt

Attached is our dispensing history for the last [90] days. List patients with [3] or more maintenance medications filled on [2] or more different dates in a typical month. For each, show the drugs, fill dates, days' supply and pharmacy trips per month. Rank by trips, most first. Exclude [controlled substances and PRN medications].

Sync date plan

PHI: Yes

Use when: a patient agrees to med sync and you need short-fill quantities to align their meds.

Works best with: the patient's fill history.

Prompt

Attached are [patient initials]'s current medications with last fill dates and days' supply. Propose an anchor date and a short-fill quantity for each medication so every fill lands on that date. Show the math. Flag any medication where a short fill might hit a plan quantity limit or need a sync override, so I can check before billing.

CMR prep

PHI: Yes

Use when: you have a comprehensive medication review on the calendar.

Works best with: a 12-month fill history plus the plan's medication profile if you have one.

Prompt

Attached are [patient initials]'s 12-month fill history and medication list. Before the comprehensive medication review, list possible therapeutic duplications, gaps between fills over [7] days, fills at other pharmacies if shown, and drugs often flagged as high-risk in older adults. Explain why each item is flagged. These are discussion points for the pharmacist, not recommendations.

Personal medication list

PHI: Yes

Use when: the CMR is done and the patient needs a list they can actually read.

Works best with: your CMR notes and reconciled medication list.

Prompt

From the attached CMR notes, draft the patient's personal medication list in plain language: each drug, what it's for in the patient's own words, how and when to take it, and who prescribed it. Sixth-grade reading level. Leave [blanks] where the notes don't say. Add a short action plan with the [2 or 3] items we agreed on.

Refill reminder texts

PHI: No

Use when: you need a set of refill texts that stay short and include an opt-out.

Works best with: no file needed.

Prompt

Write five refill reminder texts for [pharmacy name], each 160 characters or less, each ending with "Reply STOP to opt out." One for refill ready, one for refill due, one for a sync date, one for a missed pickup and one for a new prescription from the doctor. Don't name the drug. Then write Spanish versions within the same limit.

Statin gap list

PHI: Yes

Use when: you're working the statin use in persons with diabetes measure.

Works best with: a 12-month dispensing history with patient date of birth.

Prompt

Attached is our dispensing history for [year] for patients aged 40 to 75. List patients with two or more fills of a diabetes medication this year and no statin fill. Show the diabetes drugs, prescriber and last fill date. Group by prescriber so I can send one request per office. Exclude patients flagged [hospice or ESRD].

Merge plan adherence reports

PHI: Yes

Use when: three plans send three report layouts and you want one list.

Works best with: each plan's adherence report, as exported.

Prompt

Attached are adherence reports from [plan A], [plan B] and [plan C]. Map them to one layout: patient, date of birth, plan, measure, drug, last fill date and PDC. List patients who appear under more than one adherence measure, so one call covers all of them. Tell me how many rows came from each file and how many you couldn't map.

Underwater claims

PHI: Yes

Use when: margins feel thin and you want to see which plans and drugs pay below cost.

Works best with: a remittance export with an acquisition cost column.

Prompt

Attached is our claims and remittance export for [month] with NDC, plan, BIN/PCN, paid amount and our acquisition cost. List every claim paid below acquisition cost. Total the loss by plan and by drug. Show the top 20 NDCs by total loss. Then draft a one-paragraph note I can use when I contact [PSAO or plan]. Drop patient columns from the output.

Slow movers and overstock

PHI: No

Use when: cash is tied up on the shelf.

Works best with: inventory and dispensing-by-NDC reports.

Prompt

Attached are our on-hand inventory report and six-month dispensing counts by NDC. List items in stock with no dispensing in [90] days, with on-hand value. List items where on-hand quantity covers more than [60] days of usage. Flag anything expiring within [6] months. Suggest which to return or transfer, largest dollar value first.

Prescription Payment Plan explainer

PHI: No

Use when: patients ask about the Medicare Prescription Payment Plan at the counter.

Works best with: no file needed.

Prompt

Write a 60-second counter script explaining the Medicare Prescription Payment Plan to a Part D patient. Cover three points: it spreads out-of-pocket drug costs into monthly payments to their plan, it's free to join, and it doesn't lower what they owe overall. Tell them to contact their plan to sign up. Sixth-grade reading level, English and Spanish. Then write three FAQs patients ask at the counter.

AEP outreach script with Scope of Appointment

PHI: No

Use when: you're inviting Medicare patients to plan review appointments during the Annual Enrollment Period.

Works best with: your agency's or FMO's approved Scope of Appointment language.

Prompt

Draft an outbound call script for [pharmacy name] inviting Medicare patients to a plan review appointment during the Annual Enrollment Period. Capture Scope of Appointment up front: list the product types the patient agrees to discuss and record their agreement before any plan discussion. Don't name plans, premiums or benefits. Include an opt-out line and a voicemail version under 30 seconds.

Flu shot outreach list

PHI: Yes

Use when: flu season is open and you want your 65+ patients in first.

Works best with: an immunization history export plus your declines list.

Prompt

Attached is our patient list with date of birth and immunization history from [system]. List patients 65 and older with no flu vaccine recorded since [August 1 of this year]. Show phone, preferred language and last pharmacy visit. Sort by most recent visit. Exclude patients on the attached list of declines for this season.

Prior authorization tracker

PHI: Yes

Use when: prior authorizations are stalling and patients are calling.

Works best with: your PA log or tracking spreadsheet.

Prompt

Attached is our prior authorization log with patient, drug, prescriber, plan, date submitted, status and last follow-up. List every open PA with no update in [3] or more business days, oldest first, grouped by plan. Draft a short fax note to each prescriber whose PA is waiting on their office. Drafts only.

Return-to-stock SOP

PHI: No

Use when: will-call is overflowing and technicians each do it differently.

Works best with: your current SOP, if you have one.

Prompt

Write a standard operating procedure for will-call return to stock at [pharmacy name]: how often we pull, how we reverse claims within [each plan's reversal window], how we notify the patient, and how we log it. Numbered steps for technicians. Leave [brackets] for our system names. One page.

Questions

Can AI calculate PDC correctly?
It can calculate PDC from fill dates and days' supply and show the math. Plans follow the PQA specification, which has rules on treatment periods and exclusions, so your number can differ from the plan's. Use the plan's PDC as the number of record and AI for the worklist.
Do these prompts work with our pharmacy system?
If it exports to Excel, CSV or PDF, yes. Attach the export and name the columns that matter. Plan adherence reports and remittance files work the same way. Rivvi doesn't need an integration with your pharmacy system to analyze files you upload.
Can Rivvi make the refill calls too?
Yes, on the Team plan. Rivvi can phone and text patients from your lists, in Spanish and 30 more languages, and transfer a patient live to the pharmacy when they want a person. Southeast Medical Group (August 2026) saw 56% refill success versus 5-10% with manual outreach.

Try it on your own data today.

Free to start. Most teams are using it the same day.