Healthcare AI glossary
Plain-language definitions of the terms behind patient outreach and AI communication: the value-based care measures, pharmacy adherence metrics, Medicare compliance artifacts, and HIPAA basics that decide how the work gets done.
AI receptionist
An AI receptionist answers calls, books appointments, and routes questions automatically, 24/7. Here is what it is, how it works, and what it means for a medical office.
AI voice agent
An AI voice agent holds real phone conversations: it answers or places calls, understands speech, and takes action. Here is what it is and how healthcare uses it.
HIPAA-compliant AI
HIPAA-compliant AI can legally process protected health information, which requires a signed BAA and HIPAA-eligible infrastructure. Here is what actually makes AI HIPAA-compliant.
AI medical answering service
An AI medical answering service answers patient calls 24/7 and resolves them, booking, routing, and answering, instead of just taking messages. Here is how it works.
Business Associate Agreement (BAA)
A BAA is the HIPAA contract that lets a vendor handle protected health information. Here is what it is, why AI tools need one, and how to get one included for free.
Patient engagement automation
Patient engagement automation uses software to run patient outreach and communication, reminders, recalls, refills, intake, at scale. Here is what it is and how it works.
Scope of Appointment (SOA)
A Scope of Appointment (SOA) is the CMS-required agreement a Medicare beneficiary signs before a sales meeting, documenting which plan types will be discussed. Here is how it works.
HEDIS
HEDIS is the standardized set of quality measures most US health plans report, covering screenings, chronic-disease control, and preventive care. Here is what it is and why gap closure matters.
Medicare Star Ratings
Medicare Star Ratings score Medicare Advantage and Part D plans from 1 to 5 stars on quality and member experience. Here is what they measure and why they drive bonus payments.
Medicare Shared Savings Program (MSSP)
The Medicare Shared Savings Program (MSSP) lets Accountable Care Organizations share in savings when they lower the cost of care for their attributed Medicare patients while hitting quality targets.
ACO REACH
ACO REACH is a CMS accountable-care model focused on health equity and coordinated care for traditional Medicare patients, with capitated payment and downside risk. Here is how it works.
Proportion of Days Covered (PDC)
PDC (Proportion of Days Covered) is the standard measure of medication adherence: the share of days a patient has their medication on hand. Here is how it works and why it drives Star Ratings.
Medication Therapy Management (MTM)
Medication Therapy Management (MTM) is a pharmacist-led service that reviews a patient's full medication list to improve safety, adherence, and outcomes. Here is what it is and who qualifies.
Annual Wellness Visit (AWV)
The Annual Wellness Visit (AWV) is a yearly Medicare benefit for prevention planning, not a physical exam. Here is what it covers, who qualifies, and why practices prioritize booking it.
TCPA (Telephone Consumer Protection Act)
The TCPA is the federal law governing automated calls and texts, including patient outreach. Here is what it requires, how healthcare messages fit, and why opt-out handling is essential.
See it run on your own patients
Spin up a workspace, sign your BAA, and launch a real program today. No sales call, no integration project.