What adverse-event intake is
An adverse event is any untoward medical occurrence in a patient who received a product, whether or not it is considered related. Intake is the first operational step: notice the signal in a conversation, capture it in the patient's words, and get it to the person who owns the clock.
Hubs, patient support programs, and study sites run this under protocol-specific windows. If outreach is split across a call center, a text vendor, and a chat widget, each path needs the same detection and the same destination. Otherwise the case that started on Friday night never reaches Monday's safety mailbox.
Rivvi detects adverse events on every call, text, and chat, transcribes them, and routes them to the person you name, inside your reporting window, on every program. Consent, HIPAA, and TCPA handling are already in production. Clinical judgment stays with clinicians.