Care gap closure

Close the gapby booking the visit.

A worklist of open gaps does not move a measure. A booked visit does. Rivvi reaches the patients due for a screening, a wellness visit, or a follow-up, books them in a real conversation, and posts the result to whoever owns it.

No card to start. Most teams are using it the same day.
XLSXgap-list-q3.xlsx4 of 42 done
42 patients due for a screening
RDRosa DiazColorectal screening · Dr. ReyesBooked Tue 10:40
KWKen WuYearly wellness · Dr. LinBooked Fri 8:30
LSLila ShahDiabetic eye exam · Dr. OkaforTransferred to a nurse
04Screening visitOpen gap on the listBooked · Thu 9:40
✓Posted to the care manager
The job

Finding gaps is easy. Closing them is the job.

Almost any tool can list open HEDIS and Star Ratings gaps. The gap only closes when the patient completes the visit and it is documented.

WHERE IT STOPS TODAY
The gap list is a report nobody has time to call.
Staff work it one call at a time, between patients.
The year ends with the same gaps open.
WHAT RIVVI DOES WITH THE SAME LIST
It reads the gap list from the export or the ACO workbook.
It calls and texts each patient and explains why they are due.
It books the visit on the spot, and transfers anyone who needs a person.
It posts the outcome to the owner in Microsoft 365, Google, HubSpot, or Smartsheet.
What it runs

The gaps your contracts actually score.

Screenings, wellness visits, and chronic care follow-ups, worked as conversations.

SCREENINGS01

Screening gaps

Mammograms, colorectal screening, and A1c checks. It calls the patients who are due and books the visit before the measurement year ends.

AWV02

Yearly wellness

Annual wellness visit lists become conversations. It reaches the panel and books the visit.

CHRONIC CARE03

Follow-up visits

Blood pressure and diabetes control. It books the follow-up that gets the reading documented.

RESULTS04

Where the outcome lands

Every booked visit lands as a task or a record in your CRM or Microsoft 365. Nothing writes to the EHR.

Ask it

Ask it about the gaps.

Drop the gap list in and ask which measure is furthest from target. Then say "call them." Next month the list is still in memory.

Asked about a real gap list

Rivvigap-list-q3.xlsx

Colorectal screening has the most open gaps: 186.

Colorectal186
Mammogram142
Eye exam97
A1c control64
How it works

Most teams are using it the same day.

01
Sign up
A few questions. Free to start.
02
Rivvi researches you
Your website and the NPI registry. It shows you what it found, and you confirm it and add what only you know.
03
You're in
Workspace open. Ask, upload, and invite the team.
Get started for free
Questions

Care gap closure, answered

More on how the rules bind: Security and compliance

Outbound outreach that closes gaps in recommended care: overdue screenings, wellness visits, and chronic care follow-ups that affect HEDIS and Star Ratings. It reaches the patient in a two-way conversation and books the visit, which is what closes the gap.

Yes. For groups in an ACO, MSSP, or ACO REACH, it reaches attributed patients to book wellness visits, close screening gaps, and follow up after care.

A report tells you who is due and leaves the calling to staff. Rivvi does the reaching, books the visit, and posts the result, so the list becomes booked visits.

No. Export the list and upload it. Results land in Microsoft 365, Google Workspace, HubSpot, Smartsheet, LeadingReach, or the spreadsheet.

Yes. A HIPAA BAA is included, and Rivvi is SOC 2 Type II.

Try it on your own data today.

Free to start. Most teams are using it the same day.