Care gap closure
Close the gap bybooking the visit
A worklist of open gaps does not move a quality measure; a booked visit does. Rivvi reaches the patients due for a screening, wellness visit, or follow-up, books them in a real conversation, and writes it back. Try it free.
HEDIS + Stars gaps · Books the visit · HIPAA BAA included
Gap list this week
- A1c overdueBooked Thu 9:20
- Mammogram dueReached · callback
- AWV openOn the line
Product screenshot of overdue gaps flipping to booked.
What it does
Identification is table stakes; closure is the job
Care gap closure is the work of moving quality measures, the HEDIS and Medicare Star Ratings gaps that decide value-based reimbursement, from open to closed. Almost any tool can list the open gaps from claims or EHR data. The gap only closes when the patient completes the screening, wellness visit, or fill, and it is documented.
That closing step is outreach. Rivvi runs care-gap and recall programs as two-way conversations over voice and text: it calls the patients due for a mammogram, an A1c check, or an annual wellness visit, explains why they are due, books them into the schedule, confirms, and honors TCPA opt-out on every attempt, then writes the outcome back to your system.
It is the outbound engine behind value-based care. If you run under an ACO, MSSP, or ACO REACH, this is how attributed patients get reached before costs spike. It works from a branded number in your area code under a signed HIPAA BAA, all included on the free 14-day trial, so you can work a real gap list before it ends.
How it works
From gap list to booked visit
Load the gap list
Bring the patients due for a screening, wellness visit, or follow-up. Sign up, e-sign the BAA, and start a free 14-day trial; cancel anytime.
Rivvi reaches them
Two-way voice and text from your branded number: it explains why they are due, answers questions, and books the visit on the spot.
The gap closes, documented
Appointments and outcomes write back to your schedule or CRM, so the measure moves and the documentation follows.
The visit is on the book.
Questions
Care gap closure, answered
What is AI care gap closure?
It is outbound outreach that closes gaps in recommended care, overdue screenings, wellness visits, chronic-care follow-ups, that affect HEDIS and Medicare Star Ratings. Rather than just listing open gaps, it reaches the patient in a two-way conversation, books the visit or screening, and writes the outcome back, which is what actually closes the gap.
Does it work for value-based care and ACOs?
Yes. Care gap closure is the outbound engine behind value-based contracts. For groups in an ACO, MSSP, or ACO REACH, it reaches attributed patients to book wellness visits, close screening gaps, and follow up after care, the actions that move quality measures and keep costs down. It runs under a signed BAA and honors TCPA opt-out.
How is this different from a gap-list report?
A gap-list report tells you who is due; it leaves the reaching, booking, and documenting to already-stretched staff, which is why gaps stay open. Rivvi does the reaching: it calls and texts the due patients, books them, and writes the result back, so the list becomes booked visits rather than a backlog.
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