Government and public health
Reach people who don't pick up. Medicaid, public health, and rural outreach at a scale no call center can staff, in Spanish and 30 more languages.
Platform figures as of August 2026. Not attributed to any one customer.
The layer Programs Ask it Questions
The layer
One outreach layer for every program. 01 Population-scale outreach Voice, text, and web chat in Spanish and 30 more languages, so outreach reaches people where they are.
02 Caseworker handoffs Anyone who needs a person is routed to a named caseworker, with the full history attached.
03 Compliant and auditable Consent and TCPA guardrails on every path, and every interaction documented and scoped to the program.
Programs
What we run for public programs. Each program runs on the same memory and the same audit trail.
ELIGIBILITY 01
Medicaid redetermination It works renewal and eligibility lists end to end and reaches people before coverage lapses.
PUBLIC HEALTH 02
Campaign and program outreach Vaccination, screening, and benefit-awareness campaigns at population scale, in the language people use.
ACCESS 03
Rural and hard-to-reach outreach It reaches the people English-only phone banks miss, on their schedule.
HANDOFFS 04
Documented, auditable handoffs Every contact and outcome is logged, and caseworkers get the full history with every handoff.
Ask it
Ask the list. Program staff drop the eligibility file in and ask. It is the same memory the outreach runs on, and every read is logged.
Asked by a program lead
ASK Who is due for renewal in the next 30 days? ASK Which counties are not answering? ASK Which language are we missing?
Rivvi eligibility-file-oct.csv 1,840 people are due by Oct 31. 620 have been reached.
1,840 due for renewal by Oct 31
620 reached so far. Compliance
HIPAA. SOC 2 Type II. GDPR. TCPA Opt-out is honored on every path. Calling windows and the DNC list fail closed.
Audit Consent and policy changes are logged for seven years, and every agent action that touches PHI is logged with who, what, and when.
Scope Every interaction is scoped to your organization. Permissions follow the role.
Security and compliance→ What does Rivvi do for government and public health? + It runs Medicaid redetermination, campaign outreach, and rural contact at population scale across voice, text, and web chat in Spanish and 30 more languages.
How do caseworker handoffs work? + Anyone who needs a person is routed to a named caseworker with the full contact history attached. Every outcome is logged.
How is outreach kept compliant? + TCPA windows and the DNC list fail closed on dispatch, opt-out is honored on every path, and every action is logged.
