Pricing

Simple, usage-based pricing

Seats plus a monthly pool of conversation credits. Credits meter per minute of conversation — a voice minute is about 40 credits and web chat costs less. Overage meters per credit and gets cheaper as you scale.

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  • HIPAA BAA included
  • SOC 2 Type II
  • TCPA opt-out honored
Paid plans

Every paid tier, priced in the open

Seats plus a monthly conversation-credit pool. Overage is billed per credit and the per-credit rate drops as you move up, so upgrading is strictly cheaper as volume grows.

Launch
Basics
Growth
Enterprise
Monthly price
$799/mo
$1,999/mo
$4,999/mo
Talk to us
Seats includedEach seat is the full platform
31 premium + 2 standard
52 premium + 3 standard
83 premium + 5 standard
Custom
Conversation credits / moCredits meter per minute — voice ≈ 40 credits/min; web chat costs less
60,000~1,500 voice min
275,000~6,875 voice min
850,000~21,250 voice min
Committed volume
Best for
A single practice getting its first programs live.
A growing team running outreach across a full panel.
Multi-location groups with high, steady conversation volume.
Committed volume, custom terms, and per-deal seat + credit pools.
Signed HIPAA BAA
Branded phone number
Inbound + outbound + web chat + connectors
TCPA opt-out honored

Prices reflect the current self-serve plan catalog. Overage beyond the included monthly credits is billed per credit. Enterprise is priced per deal on committed volume and custom terms.

Questions

Pricing, answered

A conversation credit is a small unit of usage that meters per minute of conversation, not per call. A voice minute is about 40 credits; web chat costs less per minute. In plain terms, Launch's 60,000 credits is roughly 1,500 voice minutes, Basics is about 6,875, and Growth about 21,250 — a monthly pool shared across your whole organization.

Overage beyond the included monthly credits is billed per credit, so a high-volume month never blocks outreach, it simply meters. The per-credit rate drops as you move up the ladder, so upgrading is strictly cheaper as volume grows.

A human answering service is priced per minute or per call and only relays messages during set hours. Rivvi answers 24/7 and resolves the call (booking, refills, routing) on a seats-plus-credits model, so cost scales with conversation volume rather than headcount or per-call fees.

5 seats, 10,000 conversation credits, a signed HIPAA BAA e-signed during signup, and a verified branded number in your own area code. It is a working program on real patient data from the start, not a scripted demo.

Yes. Larger organizations move to an Enterprise plan with committed volume, custom per-deal seat and credit pools, and negotiated terms. Talk to us and we will size it to your operation.

Size your plan from real usage, not a guess

Spin up a workspace, point it at a patient list, and run one program end to end. HIPAA BAA e-signed in signup before any patient data moves.

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