Care gap closure software, a buyer's guide
A gap list tells you who is open. Closing the gap takes a conversation with the patient.
Care gap closure software is worth buying when it does more than show who is open. Check four things: it reads the gap list you already have, it reaches the patient by call or text, it puts each outcome back on your list, and the vendor signs a BAA on the plan your team uses.
Four questions to ask any vendor
Does it start from your gap list? Open gaps usually arrive as a payer file or a spreadsheet export. Ask whether you can upload that file as it is and ask questions about it, such as which patients are still open on a measure. In Rivvi, spreadsheets up to 50MB go into Data and stay in memory.
Does it reach the patient? Many care gap tools are analytics: they show who is open and hand the work back to your team. Ask whether the tool can call or text the patient, answer their questions, and hand off to your schedulers. Rivvi calls and texts patients on the Team plan.
Where does the outcome go? A conversation only helps the measure when someone can act on the result. Ask where each outcome lands. Rivvi puts the outcome on your list and exports it to the spreadsheet, Microsoft 365, Google, or HubSpot. It does not write to the EHR.
Is the BAA on the plan you will use? A BAA is a contract on a plan. Ask whether it covers every login on your team, not only clinicians, and whether you can sign up without a sales call. Rivvi's free organization plan (you and two colleagues) includes a HIPAA BAA, and every paid plan includes one too.