An independent agent, or a marketplace add-on
Zo answers calls as part of the Zocdoc platform. Rivvi is an independent AI agent that works with your own systems: it answers and places calls, runs web chat, and works outreach lists, self-serve and free to try. Here is the comparison.
- Works with your systems
- Voice + web chat + outbound
- HIPAA BAA included
Tied to a marketplace, or your own agent
Zo is Zocdoc's AI phone assistant, built into the Zocdoc scheduling and patient-marketplace platform. It answers calls and books within that ecosystem, which fits practices already standardized on Zocdoc.
Rivvi is an independent AI agent that works with your own systems of record. It answers and places patient calls, runs a web-chat widget, and works outbound programs over voice and text, booking into your schedule and writing back to your CRM, without requiring a marketplace.
Rivvi also spans more than inbound: outbound reminders, recalls, and adherence outreach are part of the same agent. It is self-serve and publicly priced, with a free 7-day trial that includes a signed BAA, 10,000 conversation credits, and a branded number.
Rivvi vs Zocdoc Zo
Competitor details are drawn from each vendor's public pricing and product pages as of July 2026 and may change. "Not stated" means the vendor does not publish that detail. Rivvi's free-trial details reflect the current published offer at rivvi.ai/pricing and rivvi.ai/sign-up.
Run a real program before you pay a cent
Rivvi vs Zocdoc Zo, answered
Yes. Rivvi's free trial includes a signed Business Associate Agreement, so you can run AI voice and web-chat agents on protected health information from day one. Most free tools gate HIPAA coverage behind a paid or enterprise plan; Rivvi's is HIPAA-ready on day one, and you can cancel anytime before the trial ends.
Usually no. A Business Associate Agreement is the legal prerequisite for any tool that handles PHI, and most vendors gate it to paid or enterprise plans, or offer no self-serve signup at all. Rivvi includes the signed BAA on its free trial, e-signed during signup before any patient data moves.
Yes. Rivvi is SOC 2 Type II and runs on HIPAA-eligible infrastructure, signing a BAA with every organization before patient data moves. Patient information is never used to train third-party models, and TCPA opt-out is honored on every outreach path.
A conversation credit covers one completed AI voice call or web-chat session. Rivvi's free trial includes 10,000 credits, enough to run real appointment reminders, refill reminders, and recall calls end to end before you decide whether to move to a paid plan.
See it on your own patients, free
Start a free 7-day trial: 5 seats, 10,000 conversation credits, a signed HIPAA BAA, and a branded number in your area code. A card starts the trial; cancel anytime before it ends.
- 7-day free trial
- HIPAA BAA included
- Cancel anytime