For urgent care
Let the surge hit the agent, not your team.
Every inbound call at peak. Emergencies to a human. Follow-ups booked.
HIPAA BAA included · SOC 2 Type II · Live in about 5 minutes
HIPAA-allowed workspace thread
- BAASigned
- RosterLoaded
- ThreadAllowed
Product screenshot of a signed-BAA chat on a real roster.
The platform
Built for the line that never stops ringing
Answer every call at peak and act on your system of record. Add outbound recheck follow-ups whenever you're ready.
Inbound
Peak volume, answered on the first ring
Wait times, hours, insurance, 'should I come in,' handled the moment the phone rings, even at the surge, with true emergencies routed straight to a human. No busy tone, no dropped call, no patient sent to voicemail.
Connect
Logs every call where you work
Connect HubSpot, Salesforce, or Power BI with your own credentials. Call outcomes and follow-up notes land in your system of record automatically.
How it works
Live in about 5 minutes
You start it. It builds the model. You confirm and go live.
Sign up.
A few questions about the practice.
It researches your practice.
It reads your site and public records, then hands you one reconciled list to confirm.
You're live.
A number in your area code. Then upload, ask, or build.
Questions
What urgent care asks first
Is Rivvi HIPAA compliant?
Rivvi runs on HIPAA-eligible infrastructure and signs a Business Associate Agreement with every organization. You e-sign it inside the app, or send it to whoever signs your contracts, and nothing goes live until it's signed. Patient information is never used to train third-party models, and TCPA opt-out is honored on every outreach path.
How long does it take to get started?
About 5 minutes. Sign up (no card), and Rivvi researches your practice: locations, providers, hours, and what you already run. Then it shows you what it found. Confirm it, pick your first program, sign the BAA in the app, and it calls you so you can hear it work. No sales call, no integration project.
Does Rivvi replace my team?
No. It works beside them. Rivvi handles the repetitive, high-volume calls and outreach that pull your team off patients in the room, and routes anything that needs a human straight to your staff. Your people do the work only people should do.
How does it know when to escalate a real emergency?
Rivvi is triage-aware: urgent symptoms and clear emergencies route straight to a human on your team, while routine questions (hours, wait times, insurance, 'should I come in') are handled end to end. You set the escalation rules once, in plain language.
Can it really handle peak volume without dropping calls?
Yes. The agent answers every inbound call at once, so a surge never means a busy tone or a full voicemail box. It scales with volume instead of queueing callers; the calls your team can't physically pick up still get answered.
More on how the rules bind: Security and compliance