Let the surge hit the agent, not your team.
Rivvi is an intelligence that absorbs your call volume when you can't: answering every inbound call at peak, routing true emergencies to a human, handling wait-time and hours questions, and booking follow-ups, so walk-in traffic never means a dropped phone.
- HIPAA BAA included
- SOC 2 Type II
- Live in about 10 minutes
- BAA signed at signup
- PHI never trains third-party models
- TCPA opt-out on every path
Built for the line that never stops ringing
Answer every call at peak and act on your system of record. Add outbound recheck follow-ups whenever you're ready.
- Inbound
Peak volume, answered on the first ring
Wait times, hours, insurance, 'should I come in,' handled the moment the phone rings, even at the surge, with true emergencies routed straight to a human. No busy tone, no dropped call, no patient sent to voicemail.
- Connect
Logs every call where you work
Connect HubSpot, Salesforce, or Power BI with your own credentials. Call outcomes and follow-up notes land in your system of record automatically.
Healthcare teams already running on Rivvi
Live in under 30 minutes
Sign up, answer a few questions about your practice, turn it on.
- Step
Sign up and sign your BAA
Workspace + HIPAA BAA in one flow, before any patient data moves.
- Step
Tell it about your practice
Hours, programs, routing. Rivvi builds the playbook from your answers.
- Step
Point it at real patients
Upload a list, flip on inbound, or drop the widget. It runs from the first call.
The things every practice asks first
Rivvi runs on HIPAA-eligible infrastructure and signs a Business Associate Agreement (BAA) with every organization, e-signed inside the signup flow, before any patient data moves. Patient information is never used to train third-party models, and TCPA opt-out is honored on every outreach path.
About ten minutes for a cold signup: you create a workspace, e-sign your BAA, and answer a short onboarding conversation about how your practice works. Rivvi researches your org and configures itself around your answers. No sales call, no integration project, no phone-tree rebuild before you can run a program.
No. It works beside them. Rivvi handles the repetitive, high-volume calls and outreach that pull your team off patients in the room, and routes anything that needs a human straight to your staff. Your people do the work only people should do.
Rivvi is triage-aware: urgent symptoms and clear emergencies route straight to a human on your team, while routine questions (hours, wait times, insurance, 'should I come in') are handled end to end. You set the escalation rules once, in plain language.
Yes. The agent answers every inbound call at once, so a surge never means a busy tone or a full voicemail box. It scales with volume instead of queueing callers; the calls your team can't physically pick up still get answered.
Never drop a call at the surge
Go live on your inbound line in minutes.
- HIPAA BAA included
- SOC 2 Type II
- Live in about 10 minutes