Urgent care
Let the surgehit the agent.
Peak calls get answered: hours, locations, and insurance. Anything that sounds acute goes to a person. It's the same workspace your clinic uses to ask what yesterday's callers wanted, with a HIPAA BAA.
No card to start. Most teams are using it the same day.
Main line, Saturday3 of 3 answered
38 calls between 10 and 11 AM
✓Example: one hour on the main line
The job
The surge is the job.
Saturday at noon the line does not stop, and the people who should be in the rooms are answering the phone.
WHERE IT STOPS TODAY
Callers hear a busy tone at peak.
Staff leave the rooms to answer the phone.
A real emergency waits behind a question about flu shots.
WHAT RIVVI DOES WITH THE SAME LINE
It answers several calls at the same time (5 on Team, 15 on Business), in the caller's language.
It answers hours, locations, and accepted insurance from what your team has given it.
It routes anything acute to a person, with the transcript.
It sends a recheck text after the visit, inside your window.
What it runs
Peak volume, then the follow-up.
The line and the recheck, on one memory.
Ask it
Ask it what the line heard.
Ask what the top five questions were on the line last Saturday, and which hours had the most calls. Next week you do not rebuild the report.
Example: a Saturday on the line
RivviIllustrative call log
393 calls. Wait time came up most, then hours.
142
96
71
54
30
How it works
Most teams are using it the same day.
01
Sign up
A few questions. Free to start.
02
Rivvi researches you
Your website and the NPI registry. It shows you what it found, and you confirm it and add what only you know.
03
You're in
Workspace open. Ask, upload, and invite the team.