Let the surge hit the agent, not the front desk.

Rivvi runs on HIPAA-eligible infrastructure and signs a Business Associate Agreement (BAA) with every organization, e-signed inside the signup flow, before any patient data moves. Patient information is never used to train third-party models, and TCPA opt-out is honored on every outreach path.

No. Voice is one surface. Rivvi is an orchestration layer that answers and places calls, sends texts, runs a web-chat widget, and reads and writes your CRM: one intelligence with memory of your organization and every patient, working across every channel your patients already use.

Minutes, not a quarter. Setup is self-serve: you sign up, e-sign your BAA, and answer a short onboarding conversation about how your practice works. Rivvi researches your org and configures itself around your answers. No sales call, no integration project, no phone-tree rebuild before you can run a program.

No. It works beside them. Rivvi handles the repetitive, high-volume calls and outreach that pull your team off patients in the room, and routes anything that needs a human straight to your staff. Your people do the work only people should do.

Rivvi connects to HubSpot, Salesforce, Power BI, and Microsoft Teams using your own credentials, and integrates with referral networks like LeadingReach. It reads your patient and campaign data and writes every contact, outcome, and note back to where your team already works.

Rivvi is triage-aware: urgent symptoms and clear emergencies route straight to a human on your team, while routine questions (hours, wait times, insurance, 'should I come in') are handled end to end. You set the escalation rules once, in plain language.

Yes. The agent answers every inbound call at once, so a surge never means a busy tone or a full voicemail box. It scales with volume instead of queueing callers; the calls your front desk can't physically pick up still get answered.