What an AI voice agent is
An AI voice agent is software that conducts a natural spoken phone conversation. It listens, understands intent with a language model, replies in a lifelike voice, and takes action, on inbound calls it answers and on outbound calls it places, at scale and around the clock.
In healthcare, an AI voice agent answers patient calls and runs outbound programs like appointment reminders, refill and recall outreach, and post-discharge follow-up. Because every call touches patient information, it must run under a signed BAA, and outbound calling must honor TCPA opt-out on every attempt.
Rivvi is a healthcare AI voice agent that covers both directions plus web chat, from a branded number, with the signed BAA and TCPA handling included on a free 7-day trial, so a practice can hear it on its own line before the trial ends.
AI voice agents, answered
An IVR is a menu tree (press 1 for scheduling) that routes calls but does not understand them. An AI voice agent understands natural speech and completes the task itself, booking the appointment or answering the question, instead of routing the caller through menus or to a voicemail.
They can be, with the right vendor. Handling patient calls requires a signed BAA and HIPAA-eligible infrastructure, and outbound calling and texting must honor TCPA opt-out on every attempt. Rivvi includes the BAA on its free trial and honors opt-out on every outreach path.
Yes. Outbound AI voice agents run programs such as appointment reminders, medication refill and adherence outreach, screening recalls, and post-discharge follow-up as real two-way conversations, not one-way robocalls, while honoring opt-out and calling from a branded number.
See it work on your own patients, free
Rivvi's free 7-day trial includes 5 seats, 10,000 conversation credits, a signed HIPAA BAA, and a branded number in your area code. A card starts the trial; cancel anytime before it ends.
- 7-day free trial
- HIPAA BAA included
- Cancel anytime