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Definition · Value-based care

Risk adjustment

Risk adjustment is the method payers use to account for differences in patient health when setting payments or benchmarks. In Medicare, the CMS-HCC model turns each patient's demographics and documented diagnoses into a risk score. Sicker populations get higher expected costs, so plans and providers caring for complex patients are not penalized for it.

What risk adjustment is

Risk adjustment corrects for the fact that some patients cost more to care for than others. Without it, a practice with older, sicker patients would look expensive next to one with healthy patients. It would also lose money under any contract that pays a fixed amount per person.

Medicare uses the CMS-HCC model for Medicare Advantage payments and for ACO benchmarks. The model reads diagnosis codes from claims and encounter data and groups them into Hierarchical Condition Categories. It then adds demographic factors such as age and Medicaid eligibility. Each condition must be documented again every calendar year or it drops out of the score.

Accurate risk adjustment is about complete documentation, not inflated coding. CMS audits Medicare Advantage risk scores through Risk Adjustment Data Validation (RADV) reviews, and payments tied to unsupported codes can be recovered. The practical work is getting patients with chronic conditions seen each year so those conditions are assessed and recorded.

Questions

Risk adjustment, answered

Why does risk adjustment matter?
It sets how much money follows each patient. In Medicare Advantage, plan payments scale with member risk scores. In ACOs, risk scores shape the spending benchmark the ACO must beat. If chronic conditions go undocumented, the population looks healthier than it is, and the money available for its care shrinks.
What is RADV?
RADV stands for Risk Adjustment Data Validation. It is the CMS audit process that checks whether diagnoses submitted for Medicare Advantage risk scores are supported by the medical record. When documentation does not support a code, CMS can recover the related payments from the plan.
Do diagnoses carry over from year to year?
No. Under the CMS-HCC model, a chronic condition counts toward the risk score only if it is documented during the calendar year. A patient with diabetes and no qualifying visit this year adds no diabetes HCC for that year. The condition has not gone away.
How can Rivvi help with risk adjustment?
Staff upload a payer report or claims extract to Rivvi and ask which patients with chronic conditions have no visit this year. Rivvi builds the list, and the action layer calls and texts those patients. When the schedule lives in the EHR, Rivvi warm-transfers the patient or creates a task for staff.

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