Pharmacy adherence outreach
Refill and adherence calls thatactually get picked up
Adherence outreach only works if it sounds like your pharmacy and respects opt-outs. Rivvi runs refill, pickup, and adherence conversations over voice and text, from a branded number, on a free 14-day trial with a signed BAA.
Branded pharmacy number · TCPA opt-out honored · HIPAA BAA included
What to look for
Conversations, compliance, and your caller ID
Effective adherence software holds a real conversation: it confirms the medication, answers the patient's question, and offers to refill or transfer, rather than playing a one-way recording that patients ignore and hang up on.
Compliance is non-negotiable for a pharmacy. The tool must honor TCPA opt-out on every call and text and operate under a signed BAA, because refill and adherence outreach is protected health information by definition.
Caller ID decides pickup rate. Outreach from a branded number in your own area code gets answered far more than an unknown or shared line. Rivvi includes a verified branded number, a signed BAA, and 10,000 credits on the free trial.
What matters
Rivvi vs a typical robocall tool
rivviTwo-way conversation
Voice and text
One channel
TCPA opt-out honored
Varies
Branded number
HIPAA BAA included
Not stated
Free trial with real credits
Writes outcomes to your system
Competitor details are drawn from each vendor's public pricing and product pages as of July 2026 and may change. "Not stated" means the vendor does not publish that detail. Rivvi's free-trial details reflect the current published offer at rivvi.ai/pricing and rivvi.ai/sign-up.
Questions
Adherence outreach, answered
Is there a genuinely free HIPAA compliant AI for healthcare?
Yes. Rivvi's free trial includes a signed Business Associate Agreement, so you can run AI voice and web-chat agents on protected health information from day one. Most free tools gate HIPAA coverage behind a paid or enterprise plan; Rivvi's is HIPAA-ready on day one, and you can cancel anytime before the trial ends.
Do free AI tools sign a BAA?
Usually no. A Business Associate Agreement is the legal prerequisite for any tool that handles PHI, and most vendors gate it to paid or enterprise plans, or offer no self-serve signup at all. Rivvi includes the signed BAA on its free trial, e-signed in the app before any patient data moves.
Is Rivvi SOC 2 and HIPAA compliant?
Yes. Rivvi is SOC 2 Type II and runs on HIPAA-eligible infrastructure, signing a BAA with every organization before patient data moves. Patient information is never used to train third-party models, and TCPA opt-out is honored on every outreach path.
What is a conversation credit?
A conversation credit is a small unit of usage that meters per minute of conversation: a voice minute is about 40 credits and web chat costs less. Rivvi's free trial includes 10,000 credits (roughly 250 voice minutes), enough to run real appointment reminders, refill reminders, and recall calls end to end before you decide whether to move to a paid plan.
More on how the rules bind: Security and compliance