Best AI medication adherence software: a buyer's guide
A risk score tells you who might miss a refill. A conversation with the patient is what gets the fill picked up.
The best AI medication adherence software holds a real two-way refill conversation with the patient over voice or text, inside TCPA calling rules, under a BAA on the plan you use, and puts each outcome where the pharmacy team works. Check those four things before you compare risk scores.
Four questions to ask any adherence vendor
Does it talk with the patient, or only score them? Some adherence tools rank risk and hand the calls back to the pharmacy. Ask whether the product reaches the patient by voice or text and answers their questions about the refill.
Does it follow TCPA rules? Ask whether calling hours, consent, and opt-out are enforced by the product. Rivvi enforces TCPA windows and opt-out on outreach paths.
Is the BAA on the plan you will use? Rivvi's free organization plan (you and two colleagues) includes a HIPAA BAA, so you can upload the fill report and ask questions about it. Calls, texts, the website widget, and a phone number are on Team.
Where does each outcome land? Ask what the pharmacy team sees after a refill call. Rivvi puts each outcome on your list and exports results to the spreadsheet, Microsoft 365, Google, or HubSpot. It does not write to the EHR.