Best medical AI receptionist: a buyer's guide
Answering the line is table stakes. What it knows about the practice and where each call lands decide whether it helps.
The best medical AI receptionist answers inbound calls under a BAA, hands the edge case to a person, knows the practice's locations, providers, and hours, and leaves a record the front desk will open. Check those four things before you compare voices or price.
Four questions to ask any AI receptionist vendor
Is the BAA on the plan you will use? A BAA is a contract on a plan. Ask which plan signs it and whether you can sign it without a sales call. Rivvi's free organization plan (you and two colleagues) includes a HIPAA BAA. Calls, texts, the website widget, and a phone number are on Team.
How does it hand off to a person? Ask how a caller reaches staff, what happens after hours, and how the transfer number is set. An AI receptionist routes calls; it does not decide clinical questions.
What does it know about the practice? Ask whether it starts from your locations, providers, and hours or from a blank script. Rivvi starts from your website and public registries, and you confirm what it found.
Where does each call land? Ask for the record the front desk sees after a call. Rivvi puts each outcome on your list and exports results to the spreadsheet, Microsoft 365, Google, or HubSpot. It does not write to the EHR.