Buyer's guide

An AI receptionist that answers every call and books the visit

Front desks miss calls at lunch, after hours, and during surges. An AI receptionist answers all of them, books in real time, and routes what needs a person. Here is how to choose one, and how to try it free on your own line.

  • 24/7 front desk
  • HIPAA BAA included
  • No sales call
The short answer

It should do the front desk's job, not describe it

An AI receptionist earns its place by handling the reason for the call: booking, rescheduling, refill and results questions, insurance and hours, and a clean handoff to a human for anything clinical or urgent.

Because those calls involve patient information, a signed BAA is required, not optional. Add a branded number in your area code so patients recognize and answer the line, and write-back so bookings land in your schedule automatically.

Most options are enterprise and demo-only. Rivvi is self-serve: sign up, accept the included BAA, and get 5 seats, 10,000 conversation credits, and a branded number on a free 7-day trial, so you can hear it answer your own calls this week.

What matters

Choosing an AI receptionist

Rivvi
Enterprise healthcare AI
Generic AI receptionist
Free, self-serve plan
Varies
Built for healthcare / PHI
Varies
Signed BAA included
Not stated
Varies
Books and routes in real time
Varies
Branded phone number included
Not stated
Add-on
Outbound programs + web chat
Voice-led
Inbound only
Public pricing
Varies
SOC 2 Type II
Not stated
Not stated

Competitor details are drawn from each vendor's public pricing and product pages as of July 2026 and may change. "Not stated" means the vendor does not publish that detail. Rivvi's free-trial details reflect the current published offer at rivvi.ai/pricing and rivvi.ai/sign-up.

Run a real program before you pay a cent

Questions

AI receptionists, answered

Yes. Rivvi's free trial includes a signed Business Associate Agreement, so you can run AI voice and web-chat agents on protected health information from day one. Most free tools gate HIPAA coverage behind a paid or enterprise plan; Rivvi's is HIPAA-ready on day one, and you can cancel anytime before the trial ends.

Usually no. A Business Associate Agreement is the legal prerequisite for any tool that handles PHI, and most vendors gate it to paid or enterprise plans, or offer no self-serve signup at all. Rivvi includes the signed BAA on its free trial, e-signed during signup before any patient data moves.

Yes. Rivvi is SOC 2 Type II and runs on HIPAA-eligible infrastructure, signing a BAA with every organization before patient data moves. Patient information is never used to train third-party models, and TCPA opt-out is honored on every outreach path.

A conversation credit covers one completed AI voice call or web-chat session. Rivvi's free trial includes 10,000 credits, enough to run real appointment reminders, refill reminders, and recall calls end to end before you decide whether to move to a paid plan.

See it on your own patients, free

Start a free 7-day trial: 5 seats, 10,000 conversation credits, a signed HIPAA BAA, and a branded number in your area code. A card starts the trial; cancel anytime before it ends.

Get started
  • 7-day free trial
  • HIPAA BAA included
  • Cancel anytime