BAA guide
Is Otter HIPAA compliant?
Plan by plan, from Otter's own pages.
Only on a plan where the vendor signs a BAA. Otter is not HIPAA compliant on its own. Enterprise: Otter lists HIPAA compliance as an Enterprise add-on, and you start the BAA process through your account manager or Otter's Sales team. Business, Pro, and Basic (free): no BAA. Otter says HIPAA compliance is only available on the Enterprise plan.
Checked against Otter's own pages, linked in the table.
Which Otter plans sign a BAA
| Plan | BAA | Condition | What the vendor page says |
|---|---|---|---|
| Enterprise | BAA only if the condition is met | Otter lists HIPAA compliance as an Enterprise add-on, and you start the BAA process through your account manager or Otter's Sales team. | HIPAA compliance is only available for the Enterprise plan. Reach out to your account manager to start the Business Associate Agreement (BAA) process or contact our Sales team to learn more.help.otter.ai |
| Business | No BAA | Otter says HIPAA compliance is only available on the Enterprise plan. | HIPAA compliance is only available for the Enterprise plan.help.otter.ai |
| Pro | No BAA | Otter says HIPAA compliance is only available on the Enterprise plan. | HIPAA compliance is only available for the Enterprise plan.help.otter.ai |
| Basic (free) | No BAA | Otter says HIPAA compliance is only available on the Enterprise plan. | HIPAA compliance is only available for the Enterprise plan.help.otter.ai |
Training, retention, and access logs
- Retention
- Otter says admins can set a custom data retention duration, after which conversations created in the Workspace are automatically deleted.
Rivvi
HIPAA BAA included
A HIPAA BAA is included on every plan, Free included.
Questions
Will Otter sign a BAA?
Yes, on the Enterprise plan. Otter says HIPAA compliance is only available for the Enterprise plan, and its pricing page lists HIPAA compliance as an add-on there.
How do we start a BAA with Otter?
Otter says to reach out to your account manager to start the BAA process, or contact its Sales team.
Are Otter Basic, Pro, or Business covered?
No. Otter says HIPAA compliance is only available for the Enterprise plan.
Is Otter a business associate as soon as we sign up?
No. Otter says it becomes a business associate only when a signed BAA is in place, and that the BAA must be executed before any PHI is handled. Rivvi is a free AI workspace for healthcare teams, and a HIPAA BAA is included.
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