BAA guide
Is Zoom HIPAA compliant?
Plan by plan, from Zoom's own pages.
Only on a plan where the vendor signs a BAA. Zoom is not HIPAA compliant on its own. Pro: Zoom says you accept the BAA yourself at checkout on the healthcare pricing page, or enable it later in Plan Management. Business, Business Plus, and Enterprise: Zoom says to contact Sales to sign a BAA when purchasing this plan. Basic (free): no BAA. Zoom describes BAAs for its healthcare plans and other paid plans, which leaves out the free Basic plan.
Checked against Zoom's own pages, linked in the table.
Which Zoom plans sign a BAA
| Plan | BAA | Condition | What the vendor page says |
|---|---|---|---|
| Pro | BAA only if the condition is met | Zoom says you accept the BAA yourself at checkout on the healthcare pricing page, or enable it later in Plan Management. | If purchasing a Zoom Pro plan: ... On the Checkout page, select United States Agreement (BAA) or Canada Agreement (PHIA) in the Select Business Country dropdown menu.support.zoom.com |
| Business | BAA only if the condition is met | Zoom says to contact Sales to sign a BAA when purchasing this plan. | If purchasing Business, Business Plus or Enterprise plans, please contact Sales to sign a BAA with Zoom.support.zoom.com |
| Business Plus | BAA only if the condition is met | Zoom says to contact Sales to sign a BAA when purchasing this plan. | If purchasing Business, Business Plus or Enterprise plans, please contact Sales to sign a BAA with Zoom.support.zoom.com |
| Enterprise | BAA only if the condition is met | Zoom says to contact Sales to sign a BAA when purchasing this plan. | If purchasing Business, Business Plus or Enterprise plans, please contact Sales to sign a BAA with Zoom.support.zoom.com |
| Basic (free) | No BAA | Zoom describes BAAs for its healthcare plans and other paid plans, which leaves out the free Basic plan. | Zoom offers Pro, Business, Business Plus, and Enterprise plans to customers in the healthcare space. Zoom also enters into BAAs with customers who are subscribed to other paid plans listed on Zoom's Plans & Pricing page.support.zoom.com |
Training, retention, and access logs
- Model training
- Zoom says it does not use customers' audio, video, chat, screen sharing, attachments, or other communications like content to train Zoom's or third party AI models.
Rivvi
HIPAA BAA included
A HIPAA BAA is included on every plan, Free included.
Questions
Will Zoom sign a BAA?
Yes. Zoom's support article says Zoom enters into business associate agreements with customers, including healthcare customers, on its Pro, Business, Business Plus, and Enterprise plans and other paid plans.
How do we get a BAA from Zoom?
On the Pro plan, Zoom says you select the United States Agreement (BAA) option at checkout and accept it. For Business, Business Plus, and Enterprise plans, Zoom says to contact Sales. Existing healthcare plan customers can enable the BAA in Plan Management.
Is the free Zoom Basic plan covered?
Zoom describes BAAs for its healthcare plans and other paid plans. The free Basic plan is not one of them, so plan on a paid plan if your meetings will include PHI.
Does Zoom train AI models on our meeting content?
Zoom says it does not use customers' audio, video, chat, screen sharing, attachments, or similar communications content to train its own or third party AI models. Rivvi is a free AI workspace for healthcare teams, and a HIPAA BAA is included.
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