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Prompts

AI prompts for quality directors

These 15 prompts help quality directors and population health leads turn payer gap files, scorecards and measure specs into worklists and reports. They cover HEDIS and Star measures, supplemental data, provider scorecards and committee prep. Prompts marked PHI: Yes use patient-level files and belong only in an AI tool with a signed BAA.

Distance to next cut point

PHI: No

Use when: you're deciding which measures to chase with the time left in the year.

Works best with: a measure-level payer scorecard plus the plan's threshold table.

Prompt

Attached is our [payer] quality scorecard for [measurement year] to date, with numerator, denominator and rate by measure, plus the plan's cut points or targets. For each measure, calculate how many more numerator hits we need to reach the next threshold. Rank measures by hits needed, lowest first. Note which measures are inverse, where lower is better. Show your math for the top five.

Supplemental data match

PHI: Yes

Use when: you suspect gaps are closed in your records but still open with the payer.

Works best with: the payer's gap list plus an EHR lab and procedure export.

Prompt

Attached are [payer]'s open gap list and our lab and procedure export for [date range]. Match patients by member ID, then by name and date of birth. List every open gap where our data shows a qualifying result in the measurement period: [e.g., HbA1c result, colonoscopy date, mammogram date]. Show the gap, the matching record and its date. List unmatched patients separately so I can check them by hand.

Exclusion candidates

PHI: Yes

Use when: your denominator includes patients who probably shouldn't be there.

Works best with: the gap list plus your problem list and encounter export.

Prompt

Attached are [payer]'s gap list for [measure] and our problem list and encounter export. List patients on the gap list whose records show a possible exclusion for this measure: [e.g., hospice, palliative care, bilateral mastectomy, total colectomy, ESRD]. Quote the record that suggests it, with its date. Mark each one as possible only. I'll confirm against the measure spec.

One-visit closers

PHI: Yes

Use when: you want gaps closed at visits already on the books.

Works best with: a consolidated gap list plus a schedule export.

Prompt

Attached are our open gap list and the appointment schedule for the next [30] days. List patients with an appointment and at least one open gap. For each, show appointment date, provider, visit type and every open gap. Sort by appointment date. Then list patients with three or more open gaps and no appointment, grouped by PCP.

Provider scorecard

PHI: Yes

Use when: you want every PCP to see their own numbers.

Works best with: a patient-level gap file with the attributed PCP on each row.

Prompt

From the attached gap file, build a scorecard for each PCP on these measures: [list measures]. For each measure, show the provider's numerator, denominator and rate next to the practice-wide rate. Rank providers within each measure. Write a two-sentence note per provider naming their strongest and weakest measure. One page per provider, counts only, no patient names.

Measure spec in plain English

PHI: No

Use when: the team needs to know exactly what documentation closes a measure.

Works best with: the measure specification PDF from the payer or NCQA.

Prompt

Attached is the measure specification for [measure name, e.g., Controlling High Blood Pressure]. Summarize who's in the denominator, what counts for the numerator, the exclusions, the measurement period, and exactly what has to be in the chart or on the claim to close it. Then write five tips for MAs at check-in. Quote the spec for every rule, with page numbers.

One outreach list per patient

PHI: Yes

Use when: several measures need outreach and you don't want to call the same patient four times.

Works best with: gap lists from each payer plus your do-not-contact list.

Prompt

Attached are open gap lists for [measures or payers] and our do-not-contact list. Combine them into one outreach list with one row per patient: name, phone, preferred language, PCP, every open gap and the earliest deadline. Dedupe on member ID, or name plus date of birth. Remove patients marked deceased, in hospice or on the do-not-contact list. Tell me how many rows you merged and removed.

Year-over-year trend check

PHI: No

Use when: a measure looked fine last quarter and you want to know if it's slipping.

Works best with: two measure-level scorecards from the same payer.

Prompt

Attached are our [payer] scorecards for [this month] and the same month last year. For each measure, show both rates and the change in percentage points. Flag any measure down more than [3] points, or where the denominator changed by more than [10]%. For each flag, list two questions I should answer before the quality committee meets.

Patient survey comment themes

PHI: No

Use when: your survey vendor sends de-identified CAHPS or patient experience comments.

Works best with: a de-identified CAHPS or patient experience comment export.

Prompt

Attached are [number] de-identified patient survey comments from [vendor] for [period], with location and provider. Group them into themes and count each theme by location and provider. Quote two representative comments per theme. Separate comments about access (appointments, phones, wait times) from comments about care. Flag any comment that suggests a safety issue.

MIPS measure selection

PHI: No

Use when: you're choosing quality measures to report for the MIPS performance year.

Works best with: your MIPS measure rates plus the CMS quality benchmarks file for the year.

Prompt

Attached are our performance rates on [list candidate MIPS quality measures] and CMS's quality benchmark file for [year]. For each measure, show our rate, the benchmark decile it falls in, and whether the file marks it topped out. Recommend six measures that maximize points, including at least one outcome or high-priority measure. Show the deciles you used.

QI project charter

PHI: No

Use when: you're launching a PDSA cycle and need the charter written.

Works best with: no file needed. Attach your current scorecard to fill in the baseline.

Prompt

Draft a one-page quality improvement project charter to raise [measure, e.g., colorectal cancer screening] from [current rate]% to [target]% by [date]. Include the problem statement, aim, scope, team roles for [names], measures (outcome, process and balancing), three change ideas, and a first PDSA cycle with a 30-day test.

Chart audit sample

PHI: Yes

Use when: you need a defensible random sample for a chart audit.

Works best with: the denominator list for the measure.

Prompt

From the attached denominator list for [measure], pick a random sample of [30] patients, stratified by PCP so every provider has at least [3]. Tell me the method you used so I can repeat it. Then build an audit sheet with columns for patient, date of service, numerator evidence found (Y/N), where in the chart, exclusion found and reviewer notes.

Medication adherence worklist

PHI: Yes

Use when: plan reports show patients near or below the 80% proportion of days covered (PDC) threshold.

Works best with: the plan's Part D adherence report.

Prompt

Attached is [plan]'s Part D adherence report as of [date]. For diabetes medications, RAS antagonists and statins, list patients with a PDC under 80%, and patients at 80 to 85% with a refill due in the next [14] days. Show drug, last fill date, days' supply, PDC and pharmacy. Group by PCP. Sort by days until the next fill is late.

Committee summary

PHI: No

Use when: the quality committee meets next week.

Works best with: measure-level scorecards plus last quarter's minutes.

Prompt

Attached are this quarter's scorecards from [payers] and last quarter's committee minutes. Write a two-page committee summary: measures at or above target; measures below target, with the gap in numerator hits; last quarter's action items and their status; and three decisions the committee needs to make. Counts and rates only, no patient names.

Tomorrow's huddle sheet

PHI: Yes

Use when: MAs need to know which gaps to close at tomorrow's visits.

Works best with: the next-day schedule export plus your open gap list.

Prompt

Attached are tomorrow's schedule for [location] and our consolidated open gap list. Make a huddle sheet by provider and appointment time. For each patient with an open gap, list the gap and the action at the visit: [e.g., point-of-care A1c, BP recheck if the first reading is 140/90 or higher, FIT kit, depression screen]. One page per provider, large font.

Questions

Can AI calculate our HEDIS rates?
It can count numerators and denominators from files you upload and show its math. It isn't certified measure software, so treat its rates as a working estimate and reconcile them with the payer's scorecard. Ask it to list the rows it counted so you can audit them.
What if every payer's file looks different?
Upload them together and ask Rivvi to map them to one layout: member ID, name, date of birth, PCP, measure and status. Tell it which columns match. Rivvi enriches uploads against CMS and NPI registry data, which helps line up provider names across files.
Which of these prompts need a BAA?
Every prompt marked PHI: Yes. Gap lists, schedules, claims extracts and adherence reports all name patients. Measure-level scorecards and de-identified survey comments don't. Rivvi includes a HIPAA BAA on the free plan, for you and two colleagues, so you can run both kinds in one place.

Try it on your own data today.

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