Payer directory
Blue Cross Blue Shield of Massachusetts provider contacts
Provider phone number, Prior authorization, Claims address, from Blue Cross Blue Shield of Massachusetts's own provider pages.
Provider Service, physicians: 1-800-882-2060. From Blue Cross Blue Shield of Massachusetts's own page on provider.bluecrossma.com, verified October 23, 2026. 6 more entries by plan type below.
Provider phone number
| For | Type | Value | Payer page says | Verified |
|---|---|---|---|---|
| Provider Service, physicians | Phone | 1-800-882-2060 | 1-800-882-2060 (Physicians)provider.bluecrossma.com | |
| Provider Service, hospitals | Phone | 1-800-451-8123 | 1-800-451-8123 (Hospitals)provider.bluecrossma.com | |
| Provider Service, ancillary providers | Phone | 1-800-451-8124 | 1-800-451-8124 (Ancillary Providers)provider.bluecrossma.com | |
| Dental Provider ServicesDental | Phone | 1-800-882-1178 | Dental Provider Services 1-800-882-1178provider.bluecrossma.com | |
| BlueCard member benefits and eligibility | Phone | 1-800-676-2583 | BlueCard ® member benefits and eligibility (members from another Blue plan) 1-800-676-BLUE (2583)provider.bluecrossma.com | |
| InfoDial interactive phone system | Phone | 1-800-443-6657 | InfoDial User guide 1-800-443-6657provider.bluecrossma.com | |
| Provider Central and EDI help | Phone | 1-800-771-4097 | 1-800-771-4097, Option 2provider.bluecrossma.com |
Blue Cross Blue Shield of Massachusetts provider phone number
Prior authorization
| For | Type | Value | Payer page says | Verified |
|---|---|---|---|---|
| Medical pre-authorizations and referralsCommercial | Phone | 1-800-327-6716 | 1-800-327-6716 (commercial)provider.bluecrossma.com | |
| Medical pre-authorizations and referrals, FEP members getting care in MassachusettsFEP, MA | Phone | 1-800-689-7219 | 1-800-689-7219 (FEP member getting care in Massachusetts)provider.bluecrossma.com | |
| Medical pre-authorizations and referralsMedicare Advantage | Phone | 1-800-222-7620 | 1-800-222-7620 (Medicare Advantage)provider.bluecrossma.com | |
| Behavioral health authorizations | Phone | 1-800-524-4010 | Behavioral health authorizations 1-800-524-4010provider.bluecrossma.com | |
| Carelon authorizations (genetic testing, high-tech radiology, outpatient cancer care, sleep) | Phone | 1-866-745-1783 | Carelon Provider Portal SM 1-866-745-1783provider.bluecrossma.com |
Claims address
| For | Type | Value | Payer page says | Verified |
|---|---|---|---|---|
| Paper 1500 claims | Mailing address | Blue Cross Blue Shield, Data Capture, PO Box 986020, Boston, MA 02298 | Blue Cross Blue Shield Data Capture PO Box 986020 Boston, MA 02298provider.bluecrossma.com | |
| Paper UB-04 claims | Mailing address | Blue Cross Blue Shield, Data Capture, PO Box 986015, Boston, MA 02298 | Blue Cross Blue Shield Data Capture PO Box 986015 Boston, MA 02298provider.bluecrossma.com | |
| Paper ADA dental claimsDental | Mailing address | Blue Cross Blue Shield, Process Control, PO Box 986005, Boston, MA 02298 | Blue Cross Blue Shield Process Control PO Box 986005 Boston, MA 02298provider.bluecrossma.com |
Rivvi lists only what Blue Cross Blue Shield of Massachusetts publishes on its own provider pages (provider.bluecrossma.com). A topic with nothing verified is left off. This page does not say which providers or plans Blue Cross Blue Shield of Massachusetts contracts with.
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Source: Blue Cross Blue Shield of Massachusetts's own provider pages, linked in each table. Checked . Last updated . How Rivvi sources data. Spot an error? hello@rivvi.ai.
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