Payer directory
Excellus BlueCross BlueShield provider contacts
Provider phone number, Prior authorization, Claims address, from Excellus BlueCross BlueShield's own provider pages.
Customer Care, eligibility, benefits and claims: 1-800-920-8889. From Excellus BlueCross BlueShield's own page on provider.excellusbcbs.com, verified October 23, 2026. 1 more entry by plan type below.
Provider phone number
| For | Type | Value | Payer page says | Verified |
|---|---|---|---|---|
| Customer Care, eligibility, benefits and claims | Phone | 1-800-920-8889 | Contact Customer Care for eligibility/benefits and claims inquiries Contact By: Call 1-800-920-8889provider.excellusbcbs.com | |
| Dental Customer Care | Phone | 1-800-724-1675 | Contact Dental Customer Care for eligibility/benefits and claims inquiries Contact By: Call 1-800-724-1675provider.excellusbcbs.com |
Prior authorization
| For | Type | Value | Payer page says | Verified |
|---|---|---|---|---|
| Pharmacy Help Desk, medication prior authorization | Phone | 1-800-920-8889 | For medication prior authorization, benefit questions, or to reach a pharmacist Contact By: Call 1-800-920-8889provider.excellusbcbs.com | |
| Pharmacy Help Desk fax, medication prior authorization | Fax | 1-800-956-2397 | For medication prior authorization, benefit questions, or to reach a pharmacist Contact By: Call 1-800-920-8889 Submit an inquiry online Fax 1-800-956-2397provider.excellusbcbs.com | |
| Prior authorization information | Web page | excellusbcbs.com | If a provider is unsure if the service requires prior authorization or if the member’s contract has a specific benefit, we recommend using the provider prior authorization lookup toolexcellusbcbs.com |
Claims address
| For | Type | Value | Payer page says | Verified |
|---|---|---|---|---|
| Claims and correspondence | Mailing address | Excellus BlueCross BlueShield, P.O. Box 21146, Eagan, MN 55121 | Mail claims and correspondence to: Excellus BlueCross BlueShield P.O. Box 21146 Eagan, MN 55121provider.excellusbcbs.com |
Rivvi lists only what Excellus BlueCross BlueShield publishes on its own provider pages (provider.excellusbcbs.com). A topic with nothing verified is left off. This page does not say which providers or plans Excellus BlueCross BlueShield contracts with.
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Source: Excellus BlueCross BlueShield's own provider pages, linked in each table. Checked . Last updated . How Rivvi sources data. Spot an error? hello@rivvi.ai.
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