Best AI medical answering service: a buyer's guide
An AI medical answering service covers the line. The questions below tell you whether it also helps the practice the next morning.
Four questions to ask any answering service
Is the BAA on the plan you will use? Human and AI answering services both handle PHI, so both need a BAA. Rivvi's free organization plan (you and two colleagues) includes a HIPAA BAA. Calls, texts, the website widget, and a phone number are on Team.
How does an urgent call reach a person? Ask how the on-call handoff works and who sets the transfer number. An AI answering service routes; it does not triage.
What does it know about the practice? Ask whether it works from a script sheet or from your locations, providers, and hours. Rivvi starts from your website and public registries, and you confirm what it found.
Where do messages land? Ask what staff see the next morning. Rivvi puts each outcome on your list and exports results to the spreadsheet, Microsoft 365, Google, or HubSpot. It does not write to the EHR.