Statistics
Healthcare AI and patient outreach statistics, 2026
A sourced reference of the numbers healthcare operators cite most when making the case for AI: how many clinicians already use it, how often staff use unapproved tools, what HIPAA violations cost, what Star Ratings bonuses are worth, what outreach staff cost, and how patients answer the phone. Every figure links to its source and shows when it was published.
Last reviewed: October 1, 2026
AI use in healthcare
81%
of US physicians use AI in their work, up from 38% in 2023.
AMA physician survey, n=1,692 · March 2026
71%
of physicians have privacy concerns about AI tools not provided by their institution, versus 42% for institutional tools.
AMA physician survey · March 2026
48%
of clinicians worldwide have used AI for work; of those, 97% used general tools like ChatGPT.
Elsevier Clinician of the Future, n=2,206 · July 2025
32%
of clinicians say their institution provides adequate access to AI tools.
Elsevier Clinician of the Future · July 2025
Shadow AI
58%
of frontline health system staff used general AI tools such as ChatGPT, Gemini, or Copilot for work in the past 30 days; 17% of those users sometimes or often included identifiable patient information.
Black Book Market Research, n=228 · December 2025
HIPAA
$145 to $73,011
per violation, depending on culpability, with an annual cap of $2,190,294 per provision.
HHS inflation adjustment · January 28, 2026
18
identifiers must be removed for Safe Harbor de-identification. 45 CFR 164.514(b)(2).
eCFR · Current
Not final
The HIPAA Security Rule update proposed in January 2025 was not final as of October 2026; the federal regulatory agenda targets July 2027.
Unified Agenda · October 2025 agenda
Medicare quality and payment
$13.4 billion
or more in Medicare Advantage quality bonus payments in 2026, up from $12.7 billion in 2025.
KFF · August 2026
64%
of MA-PD enrollees are in contracts rated 4 stars or higher for 2026; the enrollment-weighted average is 3.98 stars.
11
Star Ratings measures removed by the CY2027 final rule.
CMS · April 6, 2026
115
payment HCCs in the V28 risk model, used at 100% for payment year 2026 (86 in V24).
CMS 2026 Announcement · 2026
75 points
the 2026 MIPS performance threshold; the maximum negative adjustment is 9%.
$2,100
Part D out-of-pocket cap in 2026, rising to $2,400 in 2027.
Medicare.gov · 2026
Staffing costs
$21.97/hour
median wage for medical assistants; $22.00 for pharmacy technicians; $46.90 for registered nurses.
BLS OEWS · May 2025
Patients and the phone
78%
of US adults 65 and older own a smartphone.
Pew Research Center · January 2026
86%
of calls from unknown numbers go unanswered (global survey, 12,000+ consumers in 6 countries).
Hiya State of the Call 2026 · 2026
41.6%
no-show rate at an NYC federally qualified health center before reminders (42.1% after), in one study's sample.
Medication adherence
80%
PDC is the standard adherence threshold (90% for antiretrovirals).
Pharmacy Quality Alliance · Current
3.4 to 6.1×
greater odds of adherence for patients in a pharmacy medication synchronization program, in a small study (47-81 patients per drug class).
Rivvi operating data
104,000+
patients reached and a 0.45% opt-out rate at Southeast Medical Group.
Rivvi · August 2026
56%
refill success with Rivvi outreach versus 5-10% with manual outreach at Southeast Medical Group.
Rivvi · August 2026
30,000 to 100,000
patient calls a month handled by Rivvi since August 2024.
Rivvi · August 2024 onward