Rivvi vs Artera: a coworker that holds the work, or a layer that routes the messages

Yes. Rivvi's free organization plan (you and two colleagues) includes a HIPAA BAA. The free personal plan is public information only. Calling, texting, and the widget are on Team. Most free tools gate HIPAA coverage behind a paid or enterprise plan.

Usually no. A Business Associate Agreement is the legal prerequisite for any tool that handles PHI. Most vendors gate it to paid or enterprise plans, or offer no self-serve signup at all. Rivvi includes a HIPAA BAA on the free organization plan.

Yes. Rivvi is SOC 2 Type II and runs on HIPAA-eligible infrastructure. A HIPAA BAA is included. Patient information is never used to train third-party models. TCPA windows and opt-out are enforced on outreach paths.

A conversation credit is the unit for calls, texts, and website chat. A minute of a call is 40 credits, a text is 4, and a website chat is 10. You buy them in blocks from $100 for 10,000. They reload when the balance runs low. Free has no included credits; the sample call is how you hear it first.

No. Voice is one way action lands. Rivvi builds knowledge of the organization, answers in the workspace or in Teams, runs voice and text campaigns, hosts a website widget, connects the stack you already use, and keeps each team in the loop in those systems.