Payer directory
Aetna provider contacts
Provider phone number, Prior authorization, Payer ID, Claims address, from Aetna's own provider pages.
Provider service center, Medicare medical and dental plans (Medicare): 1-800-624-0756. From Aetna's own page on aetna.com, verified October 23, 2026. 2 more entries by plan type below.
Provider phone number
| For | Type | Value | Payer page says | Verified |
|---|---|---|---|---|
| Provider service center, Medicare medical and dental plansMedicare | Phone | 1-800-624-0756 | Medicare medical and dental plans: 1-800-624-0756aetna.com | |
| Provider service center, non-Medicare plansNon-Medicare (includes individual and family plans) | Phone | 1-888-632-3862 | Non-Medicare plans (includes individual & family plans): 1-888-632-3862aetna.com | |
| Provider service center, non-Medicare dental plansNon-Medicare dental | Phone | 1-800-451-7715 | Non-Medicare dental plans: 1-800-451-7715aetna.com |
Prior authorization
| For | Type | Value | Payer page says | Verified |
|---|---|---|---|---|
| Precertification, Medicare plansMedicare | Phone | 1-800-624-0756 | Medicare plans: 1-800-624-0756aetna.com | |
| Precertification, non-Medicare plans (choose precertification prompt)Non-Medicare (includes individual and family plans) | Phone | 1-888-632-3862 | Non-Medicare plans (includes individual & family plans): 1-888-632-3862aetna.com | |
| Precertification overview | Web page | aetna.com | Learn about our precertification process, and get helpful information to request coverage approval for your patients.aetna.com |
Payer ID
| For | Type | Value | Payer page says | Verified |
|---|---|---|---|---|
| Electronic claims payer ID, Aetna Medicare Plan (PPO), nonparticipating providers (2016 Aetna document)Aetna Medicare Plan (PPO) | Payer ID | 60054 | Use our electronic payer ID #60054.aetna.com | |
| Payer ID, Aetna Voluntary PlansAetna Voluntary Plans | Payer ID | 57604 | For all Aetna Voluntary Plans, use the Lexington, KY, claims mailing address and the payer ID “57604.”aetna.com |
Claims address
| For | Type | Value | Payer page says | Verified |
|---|---|---|---|---|
| Paper medical claimsAL, AK, AR, AZ, CA, FL, GA, HI, ID, LA, MS, NC, NM, NV, OR, SC, TN, UT, WA | Mailing address | Aetna, PO Box 14079, Lexington, KY 40512-4079 | AL, AK, AR, AZ, CA, FL, GA, HI, ID, LA, MS, NC, NM, NV, OR, SC, TN, UT and WA Aetna PO Box 14079 Lexington, KY 40512-4079aetna.com | |
| Paper medical claimsCO, CT, DC, DE, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, ND, NE, NH, NJ, NY, OH, OK, PA, RI, SD, TX, VA, VT, WI, WV, WY | Mailing address | Aetna, PO Box 981106, El Paso, TX 79998-1106 | SD, TX, VA, VT, WI, WV and WY Aetna PO Box 981106 El Paso, TX 79998-1106aetna.com |
Rivvi lists only what Aetna publishes on its own provider pages (aetna.com). A topic with nothing verified is left off. This page does not say which providers or plans Aetna contracts with.
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Source: Aetna's own provider pages, linked in each table. Checked . Last updated . How Rivvi sources data. Spot an error? hello@rivvi.ai.
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