Payer directory

Aetna prior authorization

From Aetna's own provider pages.

Precertification, Medicare plans (Medicare): 1-800-624-0756. From Aetna's own page on aetna.com, verified October 23, 2026. 2 more entries by plan type below.

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Aetna prior authorization, by plan type

ForTypeValuePayer page saysVerified
Precertification, Medicare plansMedicarePhone1-800-624-0756Medicare plans: 1-800-624-0756aetna.com
Precertification, non-Medicare plans (choose precertification prompt)Non-Medicare (includes individual and family plans)Phone1-888-632-3862Non-Medicare plans (includes individual & family plans): 1-888-632-3862aetna.com
Precertification overviewWeb pageaetna.comLearn about our precertification process, and get helpful information to request coverage approval for your patients.aetna.com

Numbers and addresses change. Confirm on the linked Aetna page before you call, fax, or mail. This page lists contact details only. It does not say which providers or plans Aetna contracts with.

Questions

How do providers reach Aetna for prior authorization?

Aetna lists: Precertification, Medicare plans (Medicare): 1-800-624-0756; Precertification, non-Medicare plans (choose precertification prompt) (Non-Medicare (includes individual and family plans)): 1-888-632-3862; Precertification overview: https://www.aetna.com/health-care-professionals/precertification.html. Source: aetna.com.

Does this page show network status?

No. It lists contact details Aetna publishes for providers. Network status comes from Aetna directly.

Related

Source: Aetna's own provider pages, linked in the table. Checked . Last updated . How Rivvi sources data. Spot an error? hello@rivvi.ai.

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